Assistant Shop Manager

St Elizabeth Hospice; Southwold; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave entitlement

Pension scheme (NHS pension transferr

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Subsidised refreshments

Blue Light Card

Employee Assistance Programme

Job summary

St Elizabeth Hospice in Southwold is seeking a passionate Assistant Shop Manager to lead daytime operations in a charity retail environment. You will work closely with the Shop Manager to meet budgets, promote Gift Aid, and maintain merchandising standards while supporting a team of volunteers.

The role requires a proactive, creative and dynamic approach to ensure excellent customer service and adaptability across the local portfolio of shops and events.

Qualifications

• Provide high-standard customer service to external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Promote and monitor Gift Aid.
• Work with and manage a team of volunteers.
• Provide cover across the local portfolio of retail shops as required by Area Manager.

Responsibilities

• Work with the Shop Manager to take responsibility for day-time organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Always provide a high standard of customer service and satisfaction to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

Skills

Customer service

Team leadership

Merchandising

Volunteer management

Job description

Our retail shop in the heart of charming, traditional seaside market town of Southwold is looking for a passionate and customer focused Assistant Shop Manager. We are seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever-changing world of 'charity retail'. As an Assistant Shop Manager, you will be required to:

• Work with the Shop Manager to take responsibility for day‑time organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Always provide a high standard of customer service and satisfaction to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub and one Zest retail outlet. Other income is produced through our e‑commerce sites, furniture operation and retail events. St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life‑limiting illness. Established in 1989, the hospice has built a reputation for delivering high‑level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families. The hospice's work is centred on the individual’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient's clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/6 telephone helpline and bereavement support. In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero‑tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks. In addition to being part of a wonderful local charity, the hospice offers a generous benefit package, including:

• 27 days annual leave entitlement
• Pension scheme (NHS pension transferable)
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Subsidised refreshments
• Blue Light Card
• Employee Assistance Programme