Assistant Manager

Miele AG; Greater London; On-site; GBP 32,400 - 39,600; Full time

Benefits offered by this job

Staff discount on Miele products

Health and wellbeing benefits

Training and development opportunities

Recognition schemes

Financial wellbeing support

Employee assistance programmes

Job summary

Miele Experience Centre London on Wigmore Street seeks an Assistant Store Manager to help deliver premium customer experiences and drive sales, reporting to the Store Manager. You will coach staff, manage daily operations, and ensure the brand values are reflected in every interaction.

Join a historic company committed to innovation and quality. This full-time role offers career development opportunities and a competitive package within a dynamic retail environment.

Qualifications

• Proven experience in retail management or supervisory role.
• Experience leading and developing sales teams to achieve targets.
• Strong commercial awareness and ability to drive sales and efficiency.

Responsibilities

• Support delivery of sales, customer experience and operational objectives across the Experience Centre.
• Coach and lead the sales team to improve performance and customer engagement.
• Deliver premium brand experiences and build long-term customer relationships.

Skills

Retail management

Sales leadership

Customer service

Job description

## Assistant ManagerBewerbenremote type: Vor Ortlocations: Wigmore Street Experience Centretime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R3796**About the Role**As an Assistant Store Manager, you will play a key role in delivering a premium customer experience while supporting the day-to-day operation of a Miele Experience Centre. You will work closely with the Store Manager to drive sales performance, develop team capability and ensure every customer receives a best-in-class brand experience.This is an exciting opportunity for an experienced retail professional who enjoys leading by example, developing people and creating an environment where customers can experience the quality and innovation of Miele products first-hand.At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.**Your Responsibilities*** In close collaboration with the Store Manager, support the delivery of sales, customer experience and operational objectives across the Experience Centre* Through coaching, guidance and leadership, contribute to the development and performance of the sales team while creating a positive and engaging working environment* In partnership with customers and colleagues, deliver a premium brand experience and build long-term relationships that encourage loyalty and repeat business* By monitoring store standards, displays and customer service levels, ensure the Experience Centre consistently reflects the quality and values of the Miele brand* In support of daily store operations, assist with rota planning, administration, stock management and compliance activities to ensure the smooth running of the Experience Centre* Through effective communication and problem solving, manage customer enquiries and resolve issues promptly while maintaining high levels of customer satisfaction* In the absence of the Store Manager, take responsibility for leading the Experience Centre and ensuring business priorities and performance targets are achieved**What We Are Looking For*** Proven experience in a retail management or supervisory role, with a strong track record of delivering sales results and customer service excellence* Experience leading, coaching and developing team members to achieve individual and team objectives* Strong commercial awareness with the ability to drive sales performance, manage priorities and support operational efficiency* Excellent communication, organisation and relationship-building skills, with the confidence to engage with customers, colleagues and stakeholders at all levels* A proactive and adaptable approach, with the ability to perform effectively in a fast-paced retail environment and embrace new challenges**What We Offer*** Competitive salary of up to £36,000 and performance-related bonus opportunity of up to 2 months* Extensive discounts on Miele products for yourself, family and friends* Access to health and wellbeing benefits, including health cash plans and eye care support* Ongoing training and development opportunities to support your career progression* Additional benefits including recognition schemes, financial wellbeing support and employee assistance programmes**Additional Information**This is a full-time permanent position within our Wigmore - London Experience Centre.