Gateshead Trinity - Gateshead

Chopstix; Gateshead; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Employee Discount

Health Plan

Pension Plan

Career Development

Free Meals on Shift

Cycle to Work

Wages in Advance

Refer A Friend

Job summary

Chopstix Gateshead is seeking an experienced Team Leader to drive a busy front-of-house and back-of-house operation, training staff and ensuring outstanding customer service. You will be the face of the store, lead by example, and support the manager while promoting teamwork to boost food quality, service and sales.

Flexibility for late shifts (up to 4am on select nights) and a focus on people, integrity, and a fast-paced environment are essential to thrive in this role.

Qualifications

• Vast experience in customer service
• A background in Leadership & Management
• The ability to train & coach a team
• Problem solver
• Effective time management
• Results driven - people, quality, service, environment, sales & profitability
• Excellent communication skills

Responsibilities

• Guide and supervise team in a fast-paced restaurant environment.
• Train on the Woks and mentor back-of-house staff when required.
• Be the face of the store and assist the manager in leading the team.
• Promote teamwork to achieve excellence in food quality, service, and profitability.
• Ensure customer happiness is central to every interaction.

Skills

Customer service

Leadership

Train & coach

Problem solving

Time management

Communication

Results driven

Job description

JOIN THE CHOPSTIX REVOLUTION!

For the Flavour Cravers!

Step up, stand out! Experienced leaders wanted to drive our teams forward.

Embark on an Epic Journey with Chopstix - Where Flavour Meets Fun!
Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you!

WHO ARE WE?

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

At Chopstix we are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

WHAT DO WE WANT?

Ready to take the lead? If you've got the skills, confidence, and experience to guide a team in a fast‑paced environment, we want to hear from you!

We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks, so that you can both assist and supervise the back of house teams, as and when required.

You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.

PERKS THAT PACK A PUNCH!

• Employee Discount
• Online Discounts in High Street Stores
• Opt in Health Plans
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance
• Career Development via our Career Pathway
• Incentive Schemes
• Free Meals on Shift
• Refer A Friend Scheme

Are YOU?

• Customer focused?
• Up for late nights? We may trade until 4am on select nights - flexibility is key!
• Hands-on
• Organized
• Team Player
• People focused
• Self-motivated & have Integrity?

Skills & Experience

• Vast experience in customer service
• A background in Leadership & Management
• The ability to train & coach a team
• Problem solver
• Effective time management
• Results driven - people, quality, service, environment, sales & profitability
• Excellent communication skills