Assistant Manager

Sticks n Sushi; Gloucester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

50% discount across all restaurants

Referral bonus schemes

Employee wellbeing support

Job summary

Sticks'n'Sushi Westfield White City is seeking an Assistant Manager to lead shifts with a focus on elevated hospitality and guest satisfaction. You will motivate and coach the team to deliver excellent service in a fast-paced, premium setting.

We value hands-on leadership, adaptability, and a passion for hospitality, Danish/Japanese culture, and delivering memorable guest experiences. Join us and grow with our dynamic team.

Qualifications

• Proven track record of excellence in hospitality environments.
• Experience leading shifts in high-volume, premium full-service restaurants.

Responsibilities

• Lead shifts to ensure elevated hospitality.
• Motivate, coach and inspire the team to deliver best-in-class service and food.
• Build a welcoming environment and foster guest loyalty.
• Make decisions and manage challenges while maintaining energy.

Skills

Team leadership

Hospitality

Customer service

Communication

Job description

At Sticks'n'Sushi we serve high-quality, fresh food based on a unique combination of classic and creative sushi along with sticks from the grill, bringing a blend of Danish design, Japanese dining and generous hospitality. Attracting both families and trendsetters, amazing service in beautiful restaurants is driven by our amazing team - our 'Strange Fish'.

Fish are like us—we all swim together. Strange Fish are bold, curious individuals who fit right in here. The gentle rebels: calm, curious, thoughtful. People who don’t need to shout to be heard. People who make things feel easy. You know who you are. You will have walked a similar path before, but your spirit is ready for an Assistant Manager role where you can bring your energy and vision (with a spark of dare) to our Sticks’n’Sushi restaurant in Westfield White City

Are you:

• Sincere about providing genuine, heartfelt, true hospitality?
• Interested in learning about Danish 'n' Japanese terminology, culture and heritage?
• Confident and able to excel in a fast-paced setting?
• Adaptable, calm under pressure and able to maintain standards whilst controlling costs?
• A builder of caring relationships based on trust, respect and generosity?
• A good listener who supports others with a big smile and a small ego?

What you’ll be doing at Sticks’n’Sushi:

• Leading our shifts to ensure our elevated hospitality
• Motivating, coaching and inspiring your team to always deliver the best fresh food, premium drinks and excellent service
• Building for the future by growing a strong community of guests, welcoming everyone equally.
• Making good decisions, solving challenges and keeping the positive energy flowing

What you’ll bring to us:

• A track record of excellence from previous roles, ideally as an Assistant Manager, Deputy Manager or Restaurant Manager in a high volume, premium full table service restaurant
• The adaptability of water to stay flexible and quickly respond to challenges & changes
• A real understanding of ‘hands on’ togetherness and a natural ability to support your fellow Fish (the wonderful teram)
• A flair for delivering personal touches and memorable experiences for our Guests, helping to take them away from the real world for a while

How we will support your journey with us:

We don’t want people to stand still. We help you grow. We will support you in mastering your craft and new skills. 90% of our General Managers were promoted from within and we have a genuine commitment to internal progression and development. We also have opportunities in our Back Office Teams and acxross the UYk and Europe, with exciting new openings coming soon.

The benefits that go beyond the day to day:

Yes, we work hard. But we also laugh, learn and enjoy the ride. We want everyone to be part of building something meaningful and to feel involved in making us a little bit better every day. A place where everyone belongs and is represented. You’ll enjoy:

• Delicious fresh team food every shift
• 50% discount across all our restaurants, everywhere (including drinks)
• Generous referral bonus schemes
• Employee assistance and wellbeing support through Hospitality Action
• Financial wellbeing support with early access to your salary via Wagestream
• Employee discounts across high street retailers and restaurants
• Team events, unforgettable parties & awards

Ready to jump in?

We can’t wait to hear about the Unique (and hopefully a little Strange) Fish that you are. We welcome everyone and believe in true belonging. If your spark matches ours, we’ll invite you for a chat so we can meet you properly - and if it feels right, we’ll dive in together.

That’s Us.