Assistant General Manager

Sticks'N'Sushi; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

50% restaurant discount

Delicious team food

Referral bonus schemes

Employee wellbeing support

Salary advances (Wagestream)

Staff events and awards

Job summary

Sticks’n’Sushi in Chelsea, on Kings Road, is seeking an Assistant General Manager to lead shifts, elevate guest experiences and coach a talented team of Fish. You will partner with the General Manager to maintain premium standards, control costs and nurture a warm, inclusive culture; you’ll inspire care and consistency across service.

The role offers growth through our Lead’n’Learn academy, opportunities across the UK and Europe, and a chance to shape guest journeys in a dynamic, Danish-Japanese

Qualifications

• Track record of confidence and hospitality excellence in premium, high-volume hospitality.
• Eye for detail and uphold highest standards, ensuring safe hands on every shift.
• Genuine care for your team; coaching and developing one of the happiest teams in the industry.

Responsibilities

• Assist the General Manager to ensure elevated hospitality for each guest on every shift.
• Motivate, coach and inspire the team to deliver exceptional service.
• Support the General Manager to grow a strong community of Guests and welcome all equally.
• Make decisions, solve challenges and keep energy and standards high.

Skills

Leadership

Hospitality

Team coaching

Cost control

Job description

At Sticks’n’Sushi we serve high-quality, fresh food based on a unique combination of classic and creative sushi along with sticks from the grill, bringing a blend of Danish design, Japanese dining and generous hospitality. Attracting both families and trendsetters, amazing service in beautiful restaurants is driven by our amazing team - our 'Strange Fish'.

Fish are like us - we all swim together. Strange Fish are the gentle rebels: calm, curious, thoughtful. People who don’t need to shout to be heard. People who make things feel easy. You know who you are. You will have walked a similar path before, but your spirit is ready for an Assistant General Manager role where you can bring your energy and vision (with a spark of dare) to our Sticks’n’Sushi restaurant on Kings Road, Chelsea.

Are you?

• A confident individual who thrives in a fast-paced environment of excellence?
• Someone able to adap, stay calm under pressure, move with change and keep standards high whilst controlling costs?
• A naturally caring relationship builder who brings trust, respect and generosity?
• Naturally able to listen and support, with a big smile and a small ego?
• Culturally curious and hungry to learn more about our Danish ’n’ Japanese roots?

What you’ll be doing at Sticks ’n’ Sushi

• Assisting the General Manager to ensure elevated hospitality for each guest in how you lead a shift
• Motivating, coaching and inspiring your Fish (the wonderful team)
• Supporting the General Manager to grow a strong community of Guests, welcoming everyone equally
• Being trusted to make decisions, solve challenges and keep the good energy flowing

What you’ll bring to us

• A track record of confidence and hospitality excellence in previous roles. Previous experience as an Assistant General Manager/Deputy Manager in a high-volume, premium branded full table service restaurant
• An eye for detail, always upholding the highest standards and ensuring every shift is in the very safest pair of hands
• Genuine care for your team: your nurturing approach will make coaching & developing a natural focus, ensuring you have one of the happiest teams in the industry
• A ‘Ja Tak’ (Danish for "Yes, thank you") attitude, embodying our “big smile, small ego” spirit
• A genuine commitment to making people happy, turning guests into regulars and regulars into friends.
• The desire to be part of a company that can help you flourish and become the best you can be

How we will support your journey with us

At Sticks’n’Sushi, we don’t want people to stand still. We help you grow. Through our Lead’n’Learn academy, we will support you to master your craft and new skills. 90% of our General Managers was promoted from within and we are committed to internal progrerssion and development for our Fish. We also have opportunities in our Support Teams and across the UK and Europe, with new restaurants opening soon.

The benefits that go beyond the day to day

Yes, we work hard. But we also laugh, learn and enjoy the ride. We want all our Strange Fish to be part of building something meaningful and to feel involved in making Sticks‘n’Sushi a little bit better every day. A place where everyone belongs and is represented. As well as our Sticks‘n’Sushi language lessons (so you can speak our slightly odd lingo in no time), you’ll enjoy:

• Delicious team food every shift
• 50% discount across all our restaurants, everywhere (yes, that includes drinks)
• Generous referral bonus schemes
• Employee assistance and wellbeing support through Hospitality Action
• Financial wellbeing support including early access to your salary with Wagestream
• Employee discounts across high street retailers and restaurants
• Team events, unforgettable parties & awards

Ready to jump in?

It takes no time at all and at Sticks’n’Sushi, we welcome everyone. We can’t wait to hear about the Strange Fish that you are and if your spark lights ours, we’ll invite you for a chat so we can meet you properly. Then, if it really feels right, we’ll dive straight in together.

That’s us.