Sales and Service Manager

Clarks; West Wickham; Vor Ort; GBP 23.000 - 30.000; Vollzeit

Zusammenfassung

Clarks is seeking a proactive Store Supervisor to support the Store Manager in all aspects of store operations, lead the sales team to meet commercial objectives, and deputise in the Manager's absence.

You will coach and develop colleagues, drive selling and customer service, oversee floor operations and merchandising, and strive to create an exceptional shopping experience.

Qualifikationen

• Retail experience including in a management role
• Strong coaching skills
• Clear communication with individuals or team on what is required and why
• Ability to inspire and motivate a store team with pride, energy and passion
• Support with people processes and team development
• Experience in delivering and exceeding sales targets
• Proactive with good organisation to complete tasks without supervision
• Strong commercial awareness
• IT proficient with in-store systems
• Knowledge and experience in Visual Merchandising

Aufgaben

• Demonstrate excellent selling behaviours to deliver personal KPIs
• Support the Store Manager to engage, coach and develop the team to hit sales targets and KPIs
• Oversee the sales floor with Floor Control to maintain a great shopping environment
• Use CSAT insights to identify actions to improve customer experience and store operations
• Support store operations and Visual Merchandising to deliver best practice retail standards
• Upskill in product knowledge to drive sales and educate the team
• Prioritise tasks to meet business needs while protecting sales and service
• Provide regular feedback to motivate and improve performance
• Assist the Store Manager with people issues to avoid escalation
• Build capability to manage store in the absence of the Store Manager

Kenntnisse

Retail leadership

Coaching

Communication

Motivation

People development

Sales targets

Task management

Commercial awareness

IT proficiency

Visual Merchandising

Jobbeschreibung

Job Overview: Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.

Dimensions

Financial: Store KPIs

People: indirectly lead the store team members

Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications:

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties, responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.