Assistant Manager

Hollywood Bowl; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading entertainment company as an Assistant Manager, where you'll foster a positive team environment and enhance customer experiences. With comprehensive training and a supportive workplace, you will play a key role in achieving operational goals and ensuring high service standards.

Benefits

Bonus Scheme

50% off food when working

28 days holiday plus additional days

Monthly free games vouchers

30% discount on food and drink

Healthcare cash plan

Enhanced parental leave benefits

Qualifications

• Management experience in leisure, hospitality, or retail.
• Proven ability to inspire and develop large teams.

Responsibilities

• Coaching and mentoring the team.
• Managing front-of-house operations.
• Assisting the General Manager with achieving goals.

Skills

Customer Service

Team Development

Management

Job description

Are you a highly motivated, engaging manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you seeking a business that is financially stable and has exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as an Assistant Manager. In return, you’ll get:

• The opportunity to earn an extra £1 per hour, paid monthly, as part of our bonus scheme
• The chance to earn a centre outperformance bonus
• A 40-hour contract, plus extra pay for additional shifts
• 50% off food when working
• Optional pension plan
• 28 days holiday plus additional days with service
• Access to our Centre Manager in Training programme and apprenticeships
• Monthly free games vouchers
• 30% discount on food and drink for you and up to five friends
• Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
• Opportunity to join our healthcare cash plan
• Long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As an Assistant Manager, you will undergo a thorough induction to prepare you for success and ensure comprehensive training across all areas of the centre, including lanes, bar and diner, and amusements.

You will be at the heart of the Hollywood Bowl experience, supporting business operations, fostering fun and positivity within the team, and enhancing the customer experience.

Your responsibilities will include coaching and mentoring the team, managing front-of-house operations, and assisting the General Manager with achieving centre goals and financial targets.

You will ensure the centre maintains high standards and service quality, creating a safe and enjoyable environment for customers.

To be successful, you will have:

• Management experience, preferably in leisure, hospitality, or retail
• A passion for customer service
• Proven ability to inspire and develop large teams
• Willingness to work nights and weekends
• A drive for success

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.

Since listing on the stock market in 2016, we have expanded to 74 UK centres and 13 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are market leaders in experiential family entertainment and continue to grow, opening about three new sites annually.

We value diversity and inclusion, promoting equal opportunities and recognizing the contributions of all employees. We believe a diverse workplace makes us more relevant, competitive, and resilient.