Assistant Manager

Smokin'hot Coventry; Coventry; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Team environment

Job summary

Smokin’ Hot Buffet & Grill in Coventry is seeking an experienced Assistant Manager to oversee daily restaurant operations, ensure service excellence, and support the management team. You will lead front‑of‑house and back‑of‑house teams, train staff, monitor performance, and help drive guest satisfaction.

You’ll manage schedules, control costs, uphold food safety standards, and contribute to promotions and budgeting efforts while maintaining a warm, hospitality‑driven environment.

Qualifications

• Proven experience as an Assistant Manager or supervisor in hospitality.
• Strong leadership and interpersonal skills.
• Good financial acumen and ability to manage costs.
• Ability to handle customer complaints professionally.
• Knowledge of food safety and local health regulations.
• Excellent organization and multitasking skills.
• Willing to work flexible hours including nights, weekends and holidays.
• Experience with POS systems and restaurant management tools.
• Passion for delivering exceptional customer experience.
• Ability to recruit and onboard new team members.

Responsibilities

• Assist the General Manager and Deputy General Manager in the daily operation of the restaurant, ensuring that all tasks are completed efficiently.
• Oversee and support the restaurant team, ensuring they adhere to operational procedures, maintain high service standards, and meet performance expectations.
• Assist with staff training, development, and performance management to improve skills and promote a positive working environment.
• Support the management team in inventory management, including ordering supplies and managing stock levels to minimize waste and maximize cost control.
• Assist in creating staff schedules, ensuring adequate coverage and optimizing labor costs.
• Monitor and ensure compliance with food safety and sanitation standards as well as local health regulations.
• Handle guest complaints and service issues in a professional and timely manner, ensuring customer satisfaction is maintained at all times.
• Assist in managing day‑to‑day financial operations, including tracking sales, controlling costs, and supporting budgeting and forecasting processes.
• Ensure that the restaurant maintains a clean and safe environment for staff and customers.
• Contribute to the implementation of restaurant promotions, events, and marketing strategies to increase traffic and sales.
• Help in managing operational procedures and ensuring that all daily tasks are completed on time and to the required standard.
• Support management in monitoring restaurant performance and customer satisfaction levels, providing feedback for continuous improvement.
• Assist in recruiting and onboarding new team members, ensuring they receive the necessary training and orientation.
• Lead by example in maintaining a high standard of customer service and hospitality at all times.

Skills

Leadership

People management

Communication

Financial acumen

Multitasking

Decision making

Customer service

Tools

POS systems

Scheduling software

Job description

At Smokin’ Hot Buffet & Grill, we’re not just serving meals; we’re crafting unforgettable dining experiences. Located in the heart of Coventry, we’ve redefined the buffet concept by blending global flavours with a unique twist. Our signature World Grill offers sizzling delights like Peri Peri Chicken, Chicken Malai Tikka, Jerk Chicken Wings, and more, served fresh and hot at your table.

About the Role

We are looking for an experienced and dedicated Assistant Manager to join our team and assist in overseeing the daily operations of our restaurant. As an Assistant Manager, you will play a key role in supporting the management team, ensuring that the restaurant operates efficiently, staff is well‑trained, and customers receive excellent service.

Key Responsibilities

• Assist the General Manager and Deputy General Manager in the daily operation of the restaurant, ensuring that all tasks are completed efficiently.
• Oversee and support the restaurant team, ensuring they adhere to operational procedures, maintain high service standards, and meet performance expectations.
• Assist with staff training, development, and performance management to improve skills and promote a positive working environment.
• Support the management team in inventory management, including ordering supplies and managing stock levels to minimize waste and maximize cost control.
• Assist in creating staff schedules, ensuring adequate coverage and optimizing labor costs.
• Monitor and ensure compliance with food safety and sanitation standards as well as local health and safety regulations.
• Handle guest complaints and service issues in a professional and timely manner, ensuring customer satisfaction is maintained at all times.
• Assist in managing day‑to‑day financial operations, including tracking sales, controlling costs, and supporting budgeting and forecasting processes.
• Ensure that the restaurant maintains a clean and safe environment for staff and customers.
• Contribute to the implementation of restaurant promotions, events, and marketing strategies to increase traffic and sales.
• Help in managing operational procedures and ensuring that all daily tasks are completed on time and to the required standard.
• Support management in monitoring restaurant performance and customer satisfaction levels, providing feedback for continuous improvement.
• Assist in recruiting and onboarding new team members, ensuring they receive the necessary training and orientation.
• Lead by example in maintaining a high standard of customer service and hospitality at all times.

Key Requirements

• Proven experience as an Assistant Manager, Supervisor, or in a similar leadership role in the restaurant or hospitality industry.
• Strong understanding of restaurant operations, including front‑of‑house and back‑of‑house.
• Excellent leadership and interpersonal skills, with the ability to motivate and support team members.
• Good financial acumen, with an understanding of managing costs, tracking sales, and adhering to a budget.
• Ability to handle customer complaints and issues in a professional, effective manner.
• Knowledge of food safety, sanitation standards, and local health regulations.
• Strong organizational and multitasking skills, with the ability to manage various tasks and priorities.
• Ability to work flexible hours, including nights, weekends, and holidays, based on business needs.
• Proficiency with POS systems, scheduling software, and other restaurant management tools.
• Strong problem‑solving skills and ability to make decisions under pressure.
• Passion for the restaurant industry and commitment to delivering an exceptional customer experience.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the restaurant group.
• A dynamic and collaborative team environment.
• The opportunity to contribute to a successful and growing business.

If you're an enthusiastic leader with a passion for the restaurant industry and a desire to develop your career in management, we'd love to hear from you!