Deputy General Manager

Smokin'hot Coventry; Coventry; On-site; GBP 42,000 - 56,000; Full time

Job summary

Smokin’ Hot Buffet & Grill in Coventry is seeking an experienced Deputy General Manager to support the GM in running day-to-day restaurant operations and delivering exceptional guest experiences.

You will lead and coach a diverse team, manage budgeting and financial targets, ensure compliance with health and safety standards, and help drive sales through marketing initiatives and cost controls.

Qualifications

• Proven leadership experience in the restaurant industry.
• Strong knowledge of front-of-house and back-of-house operations.
• Experience with budgeting, forecasting, and cost control.
• Ability to manage P&L and drive profitability.
• Excellent communication and people-management skills.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations with the GM to ensure smooth service.
• Lead, train, and motivate staff to uphold standards.
• Monitor financial performance, budgeting, forecasting and cost control.
• Manage inventory, suppliers and stock to reduce waste.
• Ensure health and safety compliance and food safety standards.
• Address guest feedback promptly and professionally.
• Coordinate staffing, schedules, and peak-hour staffing.
• Support marketing initiatives to drive traffic and sales.
• Handle recruitment, training and performance reviews.

Skills

Leadership

Interpersonal skills

Budgeting

Cost control

Financial reporting

POS systems

Inventory management

Scheduling

Customer service

Guest complaints handling

Recruitment

Training

Performance management

Communication

Problem-solving

Multitasking

Time management

Team motivation

Flexibility

Tools

POS systems

Scheduling software

Inventory software

Job description

At Smokin’ Hot Buffet & Grill, we’re not just serving meals; we’re crafting unforgettable dining experiences. Located in the heart of Coventry, we’ve redefined the buffet concept by blending global flavours with a unique twist. Our signature World Grill offers sizzling delights like Peri Peri Chicken, Chicken Malai Tikka, Jerk Chicken Wings, and more, served fresh and hot at your table.

About the Role

We are seeking an experienced and dynamic Deputy General Manager to assist in the day-to-day operations of our restaurant. As the Deputy General Manager, you will work closely with the General Manager to lead the team, optimize restaurant operations, ensure excellent customer service, and maintain financial and operational targets. The ideal candidate will have proven leadership experience in the restaurant industry, a passion for delivering exceptional guest experiences, and the ability to support the GM in managing all aspects of restaurant operations.

Key Responsibilities

• Assist the General Manager in overseeing all restaurant operations, ensuring smooth day-to-day performance.
• Lead, train, and motivate staff to provide high-quality service and uphold company standards.
• Support the General Manager in managing financial performance, including budgeting, forecasting, and cost control.
• Ensure inventory levels are maintained, suppliers are managed, and stock is controlled to prevent waste and optimize cost efficiency.
• Ensure compliance with health and safety regulations, food safety standards, and internal policies.
• Monitor customer feedback and service quality, ensuring that any issues are addressed promptly and effectively.
• Coordinate staffing levels, managing schedules and ensuring optimal team performance during peak hours.
• Help with the implementation of marketing initiatives, events, and promotions to drive traffic and increase sales.
• Take responsibility for the restaurant in the absence of the General Manager, overseeing operations, staff, and customer experience.
• Participate in recruitment, training, and performance management for restaurant staff.
• Handle guest complaints and resolve issues efficiently and professionally to maintain customer satisfaction.
• Ensure that the restaurant meets all operational and service standards consistently.
• Assist in managing P&L, monitoring performance, and identifying opportunities for improvement.
• Assist in developing strategies to improve profitability, reduce costs, and enhance the guest experience.
• Foster a positive working environment, encouraging teamwork, motivation, and employee retention.

Key Requirements

• Proven experience as a Deputy General Manager, Assistant Manager, or in a leadership role within the restaurant or hospitality industry.
• Strong knowledge of restaurant operations, including both front-of-house and back-of-house.
• Excellent leadership and interpersonal skills, with the ability to motivate and guide staff at all levels.
• In-depth understanding of budgeting, cost control, and financial reporting for restaurant operations.
• Ability to manage customer service issues, guest complaints, and operational challenges in a calm and professional manner.
• Knowledge of food safety, sanitation standards, and local health regulations.
• Proficient in the use of POS systems, inventory management, and scheduling tools.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for the restaurant industry and a commitment to providing a positive customer experience.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within a dynamic restaurant group.
• A collaborative and supportive team environment.
• The chance to make a significant impact on the restaurant's success.