Deputy General Manager

Smokin'Hot; Coventry; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth

Collaborative team

Job summary

Smokin' Hot Buffet & Grill in Coventry is seeking a Deputy General Manager to lead daily operations, partner with the General Manager, and drive guest satisfaction.

You will oversee front and back-of-house, manage budgets, scheduling, and ensure health and safety standards while mentoring teams and delivering consistent service. This role offers a competitive salary, opportunities for advancement, and a collaborative environment within a growing restaurant group.

Qualifications

• Proven leadership experience in restaurant/hospitality.
• Strong budgeting, cost control and financial reporting knowledge.
• Ability to manage customer service issues and operational challenges calmly.

Responsibilities

• Oversee all restaurant operations with the GM to ensure smooth daily performance.
• Lead, train, and motivate staff to deliver high-quality service.
• Support budgeting, forecasting, and cost control to meet financial targets.
• Ensure inventory controls, supplier management and waste reduction.
• Maintain health and safety, food safety standards and internal policies.
• Monitor guest feedback and address service quality promptly.
• Coordinate staffing levels and shift scheduling for peak hours.
• Assist with marketing initiatives, events and promotions to drive traffic.
• Cover the General Manager in their absence and uphold guest experience.

Skills

Leadership

Staff training

Budgeting

Cost control

Customer service

Health & safety

POS systems

Scheduling tools

Communication

Problem solving

Tools

POS systems

Inventory management software

Scheduling software

Job description

At Smokin' Hot Buffet & Grill, we're not just serving meals; we're crafting unforgettable dining experiences. Located in the heart of Coventry, we've redefined the buffet concept by blending global flavours with a unique twist. Our signature World Grill offers sizzling delights like Peri Peri Chicken, Chicken Malai Tikka, Jerk Chicken Wings, and more, served fresh and hot at your table.

About the Role

We are seeking an experienced and dynamic Deputy General Manager to assist in the day-to-day operations of our restaurant. As the Deputy General Manager, you will work closely with the General Manager to lead the team, optimize restaurant operations, ensure excellent customer service, and maintain financial and operational targets. The ideal candidate will have proven leadership experience in the restaurant industry, a passion for delivering exceptional guest experiences, and the ability to support the GM in managing all aspects of restaurant operations.

Key Responsibilities

• Assist the General Manager in overseeing all restaurant operations, ensuring smooth day-to-day performance.
• Lead, train, and motivate staff to provide high-quality service and uphold company standards.
• Support the General Manager in managing financial performance, including budgeting, forecasting, and cost control.
• Ensure inventory levels are maintained, suppliers are managed, and stock is controlled to prevent waste and optimize cost efficiency.
• Ensure compliance with health and safety regulations, food safety standards, and internal policies.
• Monitor customer feedback and service quality, ensuring that any issues are addressed promptly and effectively.
• Coordinate staffing levels, managing schedules and ensuring optimal team performance during peak hours.
• Help with the implementation of marketing initiatives, events, and promotions to drive traffic and increase sales.
• Take responsibility for the restaurant in the absence of the General Manager, overseeing operations, staff, and customer experience.
• Participate in recruitment, training, and performance management for restaurant staff.
• Handle guest complaints and resolve issues efficiently and professionally to maintain customer satisfaction.
• Ensure that the restaurant meets all operational and service standards consistently.
• Assist in managing P&L, monitoring performance, and identifying opportunities for improvement.
• Assist in developing strategies to improve profitability, reduce costs, and enhance the guest experience.
• Foster a positive working environment, encouraging teamwork, motivation, and employee retention.

Key Requirements

• Proven experience as a Deputy General Manager, Assistant Manager, or in a leadership role within the restaurant or hospitality industry.
• Strong knowledge of restaurant operations, including both front-of-house and back-of-house.
• Excellent leadership and interpersonal skills, with the ability to motivate and guide staff at all levels.
• In-depth understanding of budgeting, cost control, and financial reporting for restaurant operations.
• Ability to manage customer service issues, guest complaints, and operational challenges in a calm and professional manner.
• Knowledge of food safety, sanitation standards, and local health regulations.
• Proficient in the use of POS systems, inventory management, and scheduling tools.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for the restaurant industry and a commitment to providing a positive customer experience.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within a dynamic restaurant group.
• A collaborative and supportive team environment.
• The chance to make a significant impact on the restaurant's success.