Receptionist

Smokin' Hot Buffet and Grill; Coventry; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Supportive and dynamic work enviroment

Job summary

Smokin' Hot Buffet & Grill in Coventry is seeking a friendly Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers, and support the front-of-house team to ensure an excellent first impression.

Ideal candidates will have hospitality experience, strong communication skills, and the ability to handle busy periods with a calm, professional approach. This role offers a competitive salary and opportunities for growth.

Qualifications

• Experience in receptionist or customer service role.
• Strong interpersonal and communication skills.
• Ability to handle reservations, calls, and guest requests.
• Organizational skills to manage bookings.
• Proficiency with reservation systems and basic office software.
• Ability to work under pressure in fast-paced environment.
• Friendly, approachable attitude.

Responsibilities

• Greet guests in a friendly, professional manner.
• Manage reservations and seating arrangements.
• Answer calls, take reservations, respond to inquiries.
• Maintain a clean reception area.
• Assist guests to tables and handle special requests.
• Process guest check-ins and record information.
• Handle complaints promptly and professionally.
• Assist front-of-house with admin tasks.

Skills

Reception

Customer Service

Reservations

Communication

Organizational skills

Tools

Reservation systems

MS Office

Job description

At Smokin’ Hot Buffet & Grill, we’re not just serving meals; we’re crafting unforgettable dining experiences. Located in the heart of Coventry, we’ve redefined the buffet concept by blending global flavours with a unique twist. Our signature World Grill offers sizzling delights like Peri Peri Chicken, Chicken Malai Tikka, Jerk Chicken Wings, and more, served fresh and hot at your table.

About the Role

We are looking for a friendly and professional Restaurant Receptionist to be the first point of contact for our guests. In this role, you will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
• Answer phone calls, take reservations, and respond to customer inquiries.
• Maintain a clean and organized reception area.
• Assist guests with their needs, including guiding them to their tables and addressing any special requests.
• Process guest check-ins and ensure that all necessary information is recorded.
• Handle customer complaints or concerns promptly and professionally.
• Assist the front-of-house team with administrative tasks as needed.

Key Requirements

• Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to handle reservations, phone inquiries, and guest requests in a professional manner.
• Organizational skills to manage multiple bookings and ensure smooth service.
• Proficiency with reservation systems and basic office software.
• Ability to work under pressure in a fast-paced environment.
• A friendly, approachable, and positive attitude.

What We Offer

• Competitive salary and benefits.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.

Compensation: Competitive salary