Assistant Manager

The Italian Greyhound; City of Westminster; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Dining discounts

Team incentives and trips

Staff meals

Early access to earned wages (Stream)

Holiday allowance +5 days

Job summary

The Italian Greyhound in Marylebone is seeking an Assistant Manager to lead our front-of-house team with warmth and confidence. You’ll be visible on shift, support guest experiences, and help grow our service through coaching and effective briefings.

Join a lively independent group and take a central role in private dining events, guest relations, and day-to-day operations, with real opportunities to develop your leadership career.

Qualifications

• Experience managing a floor and team in a restaurant or bar.
• Genuine passion for guest experience and hospitality.
• Strong communication and people-skills under pressure.
• Ability to coach and develop others in real time.
• Comfort with private dining and events logistics.

Responsibilities

• Lead the floor during service, set pace and standards.
• Run briefings that land and motivate the team.
• Coach team members in real time during service.
• Build relationships with regulars and guests, including events.
• Support planning and execution of private dining and events.
• Provide feedback to AGM and GM on service improvements.

Skills

Hospitality management

Team leadership

Communication

Customer service

Conflict resolution

Job description

The Italian Greyhound has been a Marylebone fixture for ten years. It’s a neighbourhood bar and dining room with a lot going on. The crowd is as varied as the city: regulars who know the team by name, special moments booked in the private room, visitors ticking off a London recommendation, and people who just walked in on a whim.

We're also part of something bigger: a family of independent London venues, including Boxcar's bakeries and cafes and Open House London's The Broadcaster and The Lighterman. Joining The Italian Greyhound means real opportunity to have fun within a group that's going places.

The food is modern Italian. The service should feel the same; Confident, warm, and a little effortless. Not stiff, not casual. We care a lot about the experience we create, and this hire is central to raising it.

THE ROLE

This is an Assistant Manager position, but it's also a genuine development opportunity for the right person. As Assistant Manager, you'll be a key figure in our front-of-house team: visible during service, close to guests, and building the confidence and capability of the people around you.

We want someone who makes the whole floor better simply by being on it. That means reading a service, spotting where someone needs a steer, and giving it in the moment, without fuss. You're not above getting stuck in when the floor needs it, and you wouldn't want to be. It also means bringing ideas, noticing what isn't working, and saying so.

You'll work closely with the senior management team and have a real say in how service evolves here. For the right person, this Assistant Manager role is one you can properly grow into.

WHAT YOU’LL BE DOING

• Leading the floor through service; Setting the pace, maintaining the standard, and keeping your team focused and confident.

• Running briefings that actually land; Clear, motivating, and relevant to the shift ahead.

• Coaching team members in real time; Noticing what needs improving and addressing it in a way that builds people up rather than knocks them down.

• Building genuine relationships with our regulars and guests, especially in the main dining room and private events through the Garden Room.

• Supporting the planning and execution of private dining and events, from corporate dinners to celebrations.

• Feeding back to the AGM and GM on what’s working, what isn’t, and what could be better; We want to hear it.

WHAT WE’RE LOOKING FOR

• Someone who is genuinely drawn to hospitality; The guest experience matters to you, not just the operation.

• Experience in a management role within a quality restaurant or bar environment. You’ve held responsibility for a floor and a team before.

• A natural communicator who can adapt their approach; Whether that’s a quiet word with a team member mid-service or handling a guest complaint with composure.

• The kind of leader who makes people better. Coaching and developing others is something you find energising, not draining.

• Composure under pressure and good instincts when a service needs redirecting.

• Ambition. You're hungry to develop and work with a team of likeminded people; that's exactly who this Assistant Manager role is for.

WHAT’S IN IT FOR YOU

• Real exposure across an independent group; The Italian Greyhound is part of a wider portfolio of restaurants and bars, and there’s opportunity to grow with it.

• Dining discounts across all our venues.

• Team incentives and trips; We celebrate properly when things go well.

• Staff meals and refreshments on shift.

• Early access to earned wages via Stream.

• Build your holiday allowance per year up to a maximum of 5 additional days over 5 years of service.