Assistant Manager

Waterloo Bridge; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible shift patterns

Free food and 2 free drinks whilst on?

40% staff discount

Extra holidays linked to length ofサービス

Apprenticeships Level 2-4

Your Big Event extra day’s holiday

Job summary

Waterloo Bridge is seeking an enthusiastic Assistant Store Manager to help lead our store team. You will work with the store manager, staff and wider business to fulfil our vision of Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale.

You will support daily operations, uphold high standards, and develop your team to meet targets while ensuring a friendly, welcoming environment for customers.

Qualifications

• Experience in a supervisory/managerial role in hospitality or retail.
• Ability to lead and motivate a team to achieve targets.
• Strong communication and organisational skills.

Responsibilities

• Assist the store manager in daily operations and staff scheduling.
• Lead and motivate the store team to deliver excellent customer service.
• Monitor targets and support achievement through coaching.
• Ensure standards for food and beverage service and cleanliness.

Skills

Team leadership

Customer service

Communication

Attention to detail

Job description

Due to our continuing growth, we are looking for an enthusiastic Assistant Store Manager to help lead our fabulous store team.

Our assistant managers work with the store manager, team, and wider business to fulfil our vision of:

Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale.

They do this through collaboration with the team to fulfil our mission:

• Good is always served.
• To curate quality product and welcoming environments, to secure the return visit.
• To always be good for colleagues and customer.

Our Assistant Store Managers are a vital support to our Store Managers, driving the success of our stores and the SOHO brand. Our management team consistently go above and beyond with their customer service and they inject enthusiasm into all that they do, with real passion for our delicious food and triple-certified coffee.

What we stand for:

It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in:

• BEING GOOD and DOING GOOD.
• Ensuring our team enjoy a good work/life balance linked to shift patterns.
• Being part of our local community.
• Being a fair employer – no zero contracts for permanent team.
• Positively employing young people entering work –paying an adult wage, with protected hours.
• Celebrating family – a free big event day per year.
• Celebrating diversity – we are proud to be an inclusive employer.

What we need from You:

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic – achieving success together, and looking after each other.
• High standards in all you do, with great attention to detail.
• Bags of energy and enthusiasm.
• Strong leader – able to understand targets set and be able to help lead your team to see them through to completion.

The Perks of the Job:

• Flexible shift patterns to ensure our teams enjoy a good work/life balance.
• Free food and 2 free drinks whilst on duty.
• 40% staff discount.
• Extra holidays linked to length of service.
• Apprenticeships Level 2-4.
• Your Big Event extra day’s holiday each year.

If you have management experience or have extensive supervisory experience and are looking for your next step up, then we would love to hear from you!