ASSISTANT MANAGER

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant Manager to join their vibrant team in Cardiff. This role involves supporting the General Manager in ensuring exceptional customer experiences and maintaining high operational standards. You will be instrumental in driving sales, fostering team engagement, and ensuring that your Lounge is the go-to spot for the local community. With a focus on personal development and career progression, this position offers a chance to thrive in a dynamic environment where your unique approach will shine. If you are passionate about hospitality and ready to take on challenges, this is the perfect opportunity for you!

Benefits

Overtime pay

Staff food on every shift

50% off staff discount

28 days holiday pro rata

Enhanced maternity and paternity pay

Staff party - Loungefest

Competitions and incentives

Company pension scheme

Long service awards

Tips shared equally

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Strong communication and people management skills.

Responsibilities

• Support the General Manager in daily operations and team engagement.
• Drive sales and maintain high standards of service.

Skills

Hospitality Management

Customer Service

Team Leadership

Sales Building

Communication Skills

Attention to Detail

Problem Solving

Education

Experience in Hospitality

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring:

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.