Regional Assistant Manager

Migrant Help; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading charity in the UK seeks a Regional Assistant Manager to support asylum seekers through advice and guidance. The role involves managing a team, ensuring operational oversight, and maintaining high service standards. Candidates should have strong people management skills and experience in sensitive environments. This position offers a collaborative work culture and the opportunity to make a significant difference in vulnerable individuals' lives.

Benefits

Flexible working hours

Enhanced family friendly provisions

Extra annual leave

Access to Perkbox

Non-contributory pension scheme

Qualifications

• Demonstrable competence in a people management role at supervisory level.
• Experience working with people in sensitive and emotionally demanding situations.

Responsibilities

• Provide advice and guidance to asylum seekers, including eligibility assessments.
• Oversee the Client Adviser team and manage daily operations.
• Conduct line management of client advisers and handle complex cases.

Skills

Communication

People Management

Resilience

Job description

Contract: 12 month fixed term (with potential to be extended or made permanent)

Closing Date: 20 May 2025

The role

Part of the Asylum Services regional team, the Regional Assistant Manageris a supportive and collaborative role at Migrant Help. You will assist our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations.

If you have demonstrable experience coaching and developing a team and are an excellent communicator, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Role responsibilities

• Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations
• Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned
• Support with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
• Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution
• First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns
• Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible
• To support KPI assurance for the regional team
• Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service
• Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes
• Act as a contact with the Home Office, Social Services, Healthcare Professionals, AASC provider and other relevant agencies for applicants with additional support needs
• Keep full, accurate and up-to-date case records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks
• Support Regional Manager with administrative requirements for the contracts and services i.e, daily management reports, KPI data checks, managing regional appointments to ensure efficient service delivery; and Quality Management of the service, including but not limited to; supervisions and file reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as In line with OISC and Migrant Help requirements and quality frameworks
• Attendance at sub-contract/stakeholder/safeguarding meetings as required, ensuring Migrant Help policies, and operating procedures are followed at all times
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti- human trafficking operations, EU Migrant Advice, Foreign National Prisoner Advice Service
  
  

The experience and skills you need

• Demonstrable competence in a people management role, at supervisory level
• Working with people in sensitive and emotionally demanding situations is essential
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to plan, review, work and deal with deadlines and conflicting priorities
• Shows resilience when faced with challenges from both work and individual clients
• Operational experience working to challenging performance KPI's
  
  
  

Migrant Help is committed to safeguarding those we provide aservice to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• This post is subject to a Disclosure and Barring Service (DBS) check
• This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  

About Migrant Help

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

We place ahigh value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being aGreat Place to Work.

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sellup to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
  

How to apply

To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.

Selection Criteria

Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Please note this vacancy may close early depending on applications received

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.