Assistant Manager

Trading-Post-Coffee-Roasters; Brighton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free coffee

Staff discount 50%

Bean discounts

Beachfront discounts

Birthday gift card

Mental health support

Pension scheme

Performance bonus

Leadership training

Career progression

Job summary

Trading Post Coffee Roasters in the United Kingdom is seeking an Assistant Manager to lead a Coffee House alongside the General Manager. You will drive exceptional hospitality, coach your team, and uphold high standards across service, safety and presentation.

You’ll recruit, onboard and develop new team members, build strong customer relationships and help hit sales, labour and profitability targets. This role offers real leadership development and clear opportunities to progress.

Qualifications

• Leadership experience in hospitality, retail or customer service.
• Enjoy developing and supporting people.
• Calm under pressure with strong decision making.
• Excellent organisational and communication skills.
• Willingness to progress into General Manager.

Responsibilities

• Lead shifts delivering hospitality and high standards.
• Coach, support and motivate your team to perform at their best.
• Work with the General Manager to achieve sales, labour and profitability targets.
• Help recruit, onboard and develop new team members.
• Build relationships with customers and create memorable guest experiences.
• Ensure standards in service, food safety, cleanliness and presentation.
• Use initiative to solve problems quickly and confidently.
• Support stock management, ordering and daily operational planning.
• Lead by example, creating a positive, high-performing team culture.

Skills

Leadership

People development

Communication

Organisation

Decision making

Hospitality knowledge

Sales awareness

Job description

Join the Team at Trading Post Coffee Roasters

At Trading Post Coffee Roasters, coffee is at the heart of everything we do.

As an independent, specialty coffee company, we're passionate about sourcing, roasting and serving exceptional coffee whilst creating memorable experiences for every guest. We believe great coffee starts with great people, which is why we invest in developing our teams through training, coaching and genuine opportunities to grow.

If you're an ambitious leader who loves developing people, driving high standards and creating exceptional customer experiences, we'd love to hear from you.

What We Offer

Joining Trading Post means becoming part of a team that values quality, hospitality and continuous learning.

• Free coffee and discounted meals whilst on shift
• 50% employee discount on food and drink at every Trading Post Coffee House
• Discounts on our specialty coffee beans and retail products
• Discounts across Beachfront Leisure venues
• Birthday Gift Card for every team member
• Free access to mental health and financial wellbeing support
• Company pension scheme
• Performance-related bonus scheme
• Ongoing leadership development and management training
• Clear internal career progression opportunities

We believe great people deserve great opportunities. That's why we invest in developing our teams and creating careers, not just jobs.

About the Role

As an Assistant Manager, you'll play a key role in leading your Coffee House alongside the General Manager.

You’ll help create an environment where people love coming to work and customers love coming back. From leading shifts and coaching your team to driving standards and supporting business performance, you’ll be involved in every aspect of the operation.

This is more than simply running shifts, it's about developing people, building an engaged team and helping deliver the exceptional hospitality that Trading Post is known for.

If you're ready to take the next step in your leadership journey, this role will give you the opportunity to grow into a confident and capable manager.

A Day in the Life

As an Assistant Manager, you'll:

• Lead shifts that deliver exceptional hospitality and consistently high operational standards.
• Coach, support and motivate your team to perform at their best.
• Work alongside the General Manager to achieve sales, labour and profitability targets.
• Help recruit, onboard and develop new team members.
• Build strong relationships with customers and create memorable guest experiences.
• Ensure company standards are consistently maintained across service, food safety, cleanliness and presentation.
• Use your initiative to solve problems quickly and confidently.
• Support stock management, ordering and daily operational planning.
• Lead by example, creating a positive, supportive and high-performing team culture.

What Success Looks Like

In this role, you’ll:

• Lead confident, well-organised shifts where both the team and customers have a great experience.
• Build a motivated team that delivers consistently high standards.
• Develop team members through regular coaching, feedback and encouragement.
• Support the General Manager in achieving commercial and operational goals.
• Take ownership of challenges and confidently make decisions that support the business.
• Help create a Coffee House where customers receive exceptional service on every visit.
• Be recognised as a trusted leader who inspires others through their actions, attitude and professionalism.

Who We're Looking For

You’ll thrive in this role if you:

• Have previous leadership experience within hospitality, retail or customer service.
• Enjoy developing and supporting people.
• Lead with confidence, integrity and empathy.
• Stay calm under pressure and make effective decisions.
• Have excellent organisational and communication skills.
• Take ownership of your work and look for opportunities to improve.
• Are passionate about delivering exceptional customer experiences.
• Want to continue developing as a leader.

Previous experience

We’re looking for someone with:

• Experience leading or supervising a team in a busy customer-facing environment.
• Strong people management and coaching skills.
• Experience delivering high standards of customer service.
• Good organisational skills and the ability to prioritise effectively.
• Commercial awareness and an understanding of business performance.

Bonus points if you have:

• Experience managing labour, stock or KPIs.
• Experience recruiting and onboarding new team members.
• Previous specialty coffee experience.
• A desire to progress into a General Manager or wider leadership role.

Career Development

At Trading Post, we don't just develop managers, we develop leaders.

As an Assistant Manager, you’ll continue building your leadership capability through structured coaching, management training and real responsibility within the business.

You’ll gain experience across people leadership, commercial performance, coaching, recruitment and operational management, preparing you for future opportunities as a General Manager or Area Manager.

Many of our senior leaders began in operational roles, and we're committed to helping ambitious people reach their full potential.

Our Culture

We’re proud of the culture we've built.

We’re passionate about coffee, but we’re equally passionate about people.

We work hard, support one another, celebrate success and believe that every team member contributes to creating exceptional experiences for our guests.

As an Assistant Manager, you’ll play a vital role in shaping that culture by creating an environment where people feel supported, challenged and empowered to succeed.

You’ll help build confident teams, celebrate achievements and encourage continuous learning, making your Coffee House a place where both colleagues and customers enjoy spending their time.

If you're passionate about hospitality, enjoy leading people and are ready to take the next step in your management career, we’d love to hear from you.

Applicants must have the legal right to work in the UK.

Trading Post Coffee Roasters is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcomed, respected and able to thrive. We want every candidate to have the best possible experience, so if there's anything we can do to support you during the recruitment or interview process, please let us know.