Assistant Manager

Bob & Berts

Cookstown

On-site

GBP 22,000 - 28,000

Full time

4 days ago

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Benefits offered by this job

Staff discount

Free drinks on shift

Birthday cake on your birthday

Enhanced family-friendly policies

Length of service recognition

Career growth opportunities

Job summary

Bob & Berts is seeking an Assistant Manager to join our coffee shop team in the UK. You will work closely with the Store Manager to ensure smooth day-to-day operations, drive team performance, and deliver exceptional customer service.

The ideal candidate is a hands-on leader with a love for coffee culture, strong communication skills, and the ability to train staff and manage inventory effectively. This role requires flexibility, including weekend and early shifts, with responsibilities spanning

Qualifications

Experience: 2+ years in a supervisory/management role within hospitality (coffee shop/cafe preferred).
Barista skills: espresso brewing, milk steaming, latte art.
Leadership: lead, motivate and mentor a diverse team.
Communication: excellent verbal and written skills.
Flexibility: willing to work early mornings, weekends and holidays.
Physical strength: able to stand long periods and lift heavy items (milk crates, coffee bags).
Right to work in the UK.

Responsibilities

Team Leadership & Training: supervise staff, train new hires on barista skills, POS systems, shop policies; motivate and coach the team; assist with staff scheduling.
Operational Management: manage opening/closing, inventory counts, equipment maintenance, health and safety compliance.
Customer Service & Sales: build relationships with customers, resolve complaints, drive sales and promote menu knowledge.
Financial & Administrative Tasks: oversee cash handling and assist with daily sales reporting and KPI monitoring.

Skills

Barista skills

Leadership

Communication

Flexibility

Physical strength

Training & development

Job description

Job Title:Assistant Manager

Store:

Job Type:Full-time (incl. weekends/early mornings)

Job Summary

We are seeking a passionate, experienced, and highly motivatedAssistant Managerto join our team. Working closely with the Store Manager, you will be responsible for ensuring the smooth day-to-day operations of our coffee shop, driving team performance, and providing exceptional customer service. The ideal candidate is a hands-on leader with a love for coffee culture, excellent communication skills, and the ability to train staff and manage inventory effectively.

Key Responsibilities

Team Leadership & Training

Supervise Staff:Lead baristas and staff during shifts, ensuring high standards of customer service and product quality.
Training & Development:Train new hires on barista skills, coffee preparation, POS systems, and shop policies.
Motivate & Coach:Foster a positive work environment, providing ongoing feedback and coaching to team members.
Scheduling:Assist the manager in creating staff schedules and ensuring adequate coverage, particularly during peak hours.

Operational Management

Day-to-Day Operations:Manage daily opening/closing procedures and ensure the store is clean, well-presented, and fully operational.
Inventory Management:Monitor stock levels, place supplier orders, and conduct regular inventory counts to minimize waste.
Equipment Maintenance:Ensure coffee machines, grinders, and other equipment are maintained and serviced as needed.
Safety Compliance:Uphold all health, safety, and hygiene standards.

Customer Service & Sales

Customer Excellence:Build relationships with customers and resolve complaints or concerns promptly.
Driving Sales:Implement marketing initiatives, promote special offers, and drive sales targets.
Product Knowledge:Maintain expert knowledge of our coffee, tea, and food menu to make recommendations.

Financial & Administrative Tasks

Cash Handling:Oversee cash management, till balancing, and daily bank deposits.
Financial Reporting:Assist with reporting on daily sales and KPIs, helping to manage labour costs and expenses.

Qualifications & Requirements

Experience:2+ years of experience in a supervisory or management role within the hospitality industry (coffee shop/cafe preferred).
Barista Skills:Strong hands-on knowledge of espresso brewing, milk steaming, and latte art.
Leadership:Proven capability to lead, motivate, and mentor a diverse team.
Communication:Excellent verbal and written communication skills.
Flexibility:Willingness to work flexible hours, including early mornings, weekends, and holidays.
Physical Strength:Capable of standing for long periods and lifting heavy items (e.g., milk crates, coffee bags).
Right to work in the UK