Assistant Manager

BRAVISSIMO LTD; Birmingham; On-site; GBP 28,000; Full time

Job summary

A leading multi-channel retailer is seeking an Assistant Store Manager for their Birmingham shop. The role involves leading a team to deliver exceptional customer service, while also managing store operations. Ideal candidates will have a strong background in retail management and a passion for fostering an uplifting customer experience.

Benefits

Up to 25 days holiday

50% discount on full priced items

Employer pension contributions up to 6%

Healthcare Cash Plan

Long service awards

Qualifications

• Experienced Assistant Manager with passion for customer service.
• Strong leadership and team development skills required.
• Ability to embrace change and contribute new ideas.

Responsibilities

• Support Store Manager in delivering excellent customer service.
• Lead the team and ensure effective area management.
• Take full responsibility for the store when required.

Skills

Leadership

Customer Service

Attention to Detail

Creativity

Job description

Contract 37.5 hours per weekPermanent ContractBirmingham Shop Deadline for applications Monday 23 June 2025 Salary £27,500

Assistant Manager, 37.5 hours per week, Permanent Contract in our Birmingham shop

Salary £27,500

About Bravissimo

Owned by Wacoal, Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about!

Up to 25 days holiday

The opportunity to buy up to 5 additional days holiday each year

Access to free and confidential 24/7 employee support from Retail Trust

50% discount on full priced items for you, your family & friends, up to a limit

Healthcare Cash Plan for you and up to 4 children through Medicash

Employer pension contributions up to 6%

Life Assurance

Great training and learning resources

Long service awards after 5 years’ service

Access to new and upcoming products, with the opportunity to provide feedback

Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

About the Job

As an Assistant Store Manager at Bravissimo, you will support the Store Manager in ensuring that every customer leaves the store feeling absolutely amazing. You will be a role model to your team, ensuring that our ‘feel good’ ethos is driven through every customer interaction.

You will lead the team to deliver a fantastic service to every customer. You should enjoy getting stuck in, but be a confident leader, ensuring that Supervisors are running their areas effectively. With a passion for excellence, you should strive to ensure that no customer ever leaves without having anything short of a true Bravissimo experience.

You should have great attention to detail, being able to juggle multiple priorities, whilst keeping customer experience at the highest level. You should also be able to think creatively and not be afraid to make suggestions that will enhance the customer experience further.

As a member of the Management team, you should be able to take full responsibility for the store when required.

About You

We are looking for an experienced Assistant Manager with a genuine passion for delivering a service that makes a real difference to our customers. You should be a confident and empathetic leader, who thrives on developing others to succeed. As well as being passionate about your team’s success, you will also have a keen interest in your own continuous development.

You should embrace change and have a fearless approach to new ideas that align to our purpose. As someone who strives for excellence, you should always be one step ahead through effective planning and a proactive mindset.

Whilst Management experience is essential, we can give you all the skills and knowledge you need about Bravissimo! We offer tailored training and development, and you will be surrounded by a team of caring colleagues who will support you every step of the way.

Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.

Interested?

To apply for this role, please provide a copy of your CV along with a letter which should include why you would like to work for Bravissimo, why this position excites you and your current salary You will be prompted to add these at the end of the application process. To apply, please click the ‘Apply Now’ button.

Please note, we do monitor applications as they come in and may close jobs to new applications should we receive enough suitable candidates, so please do apply as soon as you can.