Assistant Manager

Boparan Restaurant Group; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at Ed's Easy Diner as an Assistant Manager, where you will play a vital role in diner operations and guest satisfaction. With opportunities for growth and a vibrant working environment, this position is perfect for those passionate about delivering a great dining experience.

Benefits

50% off total bill for you and 5 friends

Exclusive discounts via BRG Spark App

20% off at Carluccio’s retail gift shop & deli

Free mortgage advice

Access your pay anytime with Wage Stream

Healthcare Cashplan and Employee Assistance Programme

Referral bonuses

Career advancement opportunities

Flexible scheduling options

Performance bonuses

Qualifications

• Experience in a supervisory or assistant management role in a fast-paced restaurant environment.
• Excellent communication and interpersonal skills.
• Passion for exceptional guest service.

Responsibilities

• Support the General Manager in diner operations and team motivation.
• Ensure high standards of service and guest satisfaction.
• Manage shifts and handle guest inquiries.

Skills

Fast-Paced Experience

Leadership

Job description

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Step into the Spotlight as an Assistant Manager at Ed's Easy Diner Perfectly positioned in the Food Hall of this prestigious department store, an anchor of the Bull Ring shopping mall.!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, We Live By Our Core Values

Honest – Acting with integrity in everything we do.

Hardworking – Giving our best, every day.

Hungry – Always striving for growth and excellence.

Heart – Caring deeply about our people, our guests, and our communities.

Why Ed's Diner

At Ed's Easy Diner, we're not just serving up classic American fare and retro vibes—we're delivering an experience that takes our guests back to the golden age of diners. Now, we’re looking for a passionate and dynamic Assistant Manager to help lead our team and keep the spirit of Ed's alive in every corner of our diner.

What You’ll Do

As an Assistant Manager, you'll be the right hand to our General Manager, playing a key role in the smooth running of the diner. You’ll support the day-to-day operations, ensuring that every guest leaves with a smile and every team member feels motivated and inspired. From overseeing service to managing the floor, you’ll be the heartbeat that keeps everything rocking and rolling.

Key Responsibilities

• Support the General Manager in all aspects of diner operations, including service, staffing, and financial performance
• Lead by example, ensuring that our high standards of service, cleanliness, and guest satisfaction are consistently met
• Assist in training, developing, and motivating our team to deliver top-notch service and a memorable dining experience
• Handle guest inquiries and resolve any issues with a focus on creating positive outcomes
• Contribute to sales and profitability targets by driving service excellence and operational efficiency
• Manage shifts, ensuring that all team members are in the right place at the right time
• Take responsibility for health and safety compliance, ensuring a safe and welcoming environment for guests and staff
• Step in for the General Manager as needed, taking full charge of the diner and leading the team to success
  
  

What We’re Looking For

• Previous experience in a supervisory or assistant management role, ideally in a fast-paced restaurant or hospitality environment
• A natural leader with excellent communication and interpersonal skills
• A passion for delivering exceptional guest service and a love for all things Americana
• Strong organisational and problem-solving abilities
• A proactive, can-do attitude with the ability to thrive under pressure
• The flexibility to work varied hours, including evenings, weekends, and holidays
• A commitment to upholding Ed's Easy Diner’s standards and values
  
  

What’s in it for You?

We’re offering more than just a role; we’re offering a rewarding career path with exciting benefits:

• Feast on Savings: Enjoy 50% off your total bill for you and 5 friends across all our brands—because great food is meant to be shared!
• Exclusive Discounts: Access special offers on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites: Get 20% off at Carluccio’s retail gift shop & deli.
• Secure Your Future: Benefit from free mortgage advice and access to our Financial & Wellbeing Centre.
• Access Your Pay Anytime: With Wage Stream, you can tap into your earnings whenever you need them.
• Stay Well: Take advantage of our Healthcare Cashplan and Employee Assistance Programme (EAP).
• Referral Rewards: Earn bonuses by referring friends to join our team.
• Career Advancement: Enjoy excellent opportunities for growth and development within our diverse brand portfolio.
• Flexible Working: Find a work-life balance with flexible scheduling options.
• Performance Bonuses: Earn more with bonuses that reward your dedication and success.
  
  

If you’re ready to take your career to the next level and be part of something special, don’t wait—apply now and let’s make every day a little more rock 'n' roll!

Skills

Fast-Paced Experience

Leadership

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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