Assistant In Room Dining Manager

The Landmark London Hotel; Greater London; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Pension contributions

Restaurant discounts

Staff meals on duty

Uniforms provided

Job summary

The Landmark London invites applications for an Assistant Manager in our In Room Dining department. You will lead and develop the team to deliver exceptional five-star service, oversee daily in-room dining operations, and ensure timely, high-quality guest experiences in a luxury setting.

This permanent role requires energy, a positive attitude and a commitment to the standards of The Landmark London. We offer extensive benefits and career development opportunities within a leading central London

Qualifications

• Experience in hospitality or hotel in-room dining preferred.
• Strong leadership and communication skills.
• Able to work to 40 hours per week and flexible shifts.

Responsibilities

• Support the In-Room Dining Manager in leading and developing the team to deliver exceptional five-star service.
• Oversee daily in-room dining operations, ensuring timely delivery and impeccable presentation.
• Maintain high standards of food quality, hygiene and departmental presentation.
• Drive guest satisfaction by anticipating needs and delivering memorable dining experiences in rooms.
• Assist with training, scheduling, stock control and cost management to meet targets.

Skills

Team leadership

Customer service

Budget/cost management

Staff training

Job description

Enrich the Journeys of our People and our Guests as our Assistant Manager in our In Room Dining Department!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Assistant Manager are:

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Annual earnings up to £41,000.00 (£35,888.00 base salary + non-contractual tronc)

We are currently looking for a passionate Assistant Manager to join our In Room Dining on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As an Assistant Manager, your main duties and expectations for the role will include:

• Support the In-Room Dining Manager in leading and developing the team to deliver exceptional five-star service in line with The Landmark London’s luxury standards.
• Oversee daily in-room dining operations, ensuring timely delivery, impeccable presentation, and personalised guest experiences.
• Maintain the highest standards of food quality, service excellence, hygiene, and departmental presentation at all times.
• Drive guest satisfaction by anticipating guest needs, handling feedback professionally, and creating memorable dining experiences within the comfort of their rooms.
• Assist with team training, staff scheduling, stock control, and cost management to ensure efficient operations and achievement of departmental targets.

You will be required to work such hours as are necessary to fulfil their duties and, in any event, not less than 40 hours.

We are …

• One of Sunday Times’ Top 100 "Best Companies to Work For 2026"
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

All applicants must be legally eligible to work in the UK.