In‑Room Dining Assistant Manager – Five‑Star Guest Experience

The Landmark London Hotel; Greater London; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in restaurants and Spa

Team member and Friends & Family rates

Complimentary stay after probation

Discounts on benefits platform

Private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7

Development plans and management prog.

Bike to work scheme

Recommend a Friend incentive

Uniforms provided and laundered

Free meals on duty

Taskforces to contribute to business

Employee recognition schemes and gala/

Job summary

The Landmark London is seeking an Assistant Manager for the In Room Dining department to lead a passionate team and deliver five-star service. This permanent role demands energy, strong customer focus, and a drive to create memorable guest experiences in a luxury setting.

You will oversee daily operations, uphold food quality and hygiene standards, and support with training, scheduling, stock control, and cost management to achieve departmental targets.

Qualifications

• Experience in luxury hotel in-room dining is preferred.
• Strong leadership and guest service focus.

Responsibilities

• Support the In-Room Dining Manager in leading and developing the team to deliver exceptional five-star service in line with The Landmark London’s luxury standards.
• Oversee daily in-room dining operations, ensuring timely delivery, impeccable presentation, and personalised guest experiences.
• Maintain the highest standards of food quality, service excellence, hygiene, and departmental presentation at all times.
• Drive guest satisfaction by anticipating guest needs, handling feedback professionally, and creating memorable dining experiences within the comfort of their rooms.
• Assist with team training, staff scheduling, stock control, and cost management to ensure efficient operations and achievement of departmental targets.

Skills

Team leadership

Guest service

Food hygiene

Cost control

Job description

The Landmark London is seeking an Assistant Manager for the In Room Dining department to lead a passionate team and deliver five-star service. This permanent role demands energy, strong customer focus, and a drive to create memorable guest experiences in a luxury setting.

You will oversee daily operations, uphold food quality and hygiene standards, and support with training, scheduling, stock control, and cost management to achieve departmental targets.