Service Support Assistant

Scottish Federation of Housing Associations; City of Edinburgh; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

7 weeks holidays

Training opportunities

Blue Light Card Discount

Free Parking

Job summary

Viewpoint is seeking a proactive Service Support Administrator to join the Assets Team. You will deliver outstanding customer service, coordinate repairs and service requests, and provide accurate administrative support.

Reporting to the Service Support Senior, you will maintain records, work with contractors, ensure compliance with regulatory requirements, and help create a positive, solution-focused service culture at our offices in Edinburgh.

Qualifications

• Puts customers at the heart of everything you do.
• Has a positive, proactive \"Yes, I can\" attitude.
• Is highly organised with excellent attention to detail.
• Enjoys working as part of a team and building strong relationships.
• Can manage competing priorities and work effectively under pressure.
• Is confident using IT systems and maintaining accurate records.
• Takes pride in finding practical solutions and delivering excellent service.

Responsibilities

• Deliver outstanding customer service, resolving enquiries efficiently and professionally.
• Work collaboratively with contractors and internal teams to ensure repairs and service requests are completed successfully.
• Provide accurate and efficient administrative support to the Assets Team.
• Maintain and update Viewpoint systems, ensuring records are accurate, up to date and fully compliant.
• Support the organisation in meeting regulatory, statutory and internal compliance requirements.
• Build positive working relationships with colleagues across the organisation.
• Contribute to a supportive, collaborative and customer-focused working culture

Skills

Customer service

Organised

Team player

Attention to detail

Prioritisation

IT literacy

Problem solving

Job description

At Viewpoint, we are committed to providing safe, high-quality homes and excellent services for our tenants, residents and care home customers. We place our customers at the heart of everything we do and are dedicated to delivering services that meet their needs with professionalism, respect and care.

We are committed to continuously improving the quality of our services, working collaboratively with our customers, colleagues and partners to achieve the best possible outcomes. Our ambition is to be the landlord and care home provider of choice.

Service Support Administrator

Do you enjoy solving problems, helping customers and making a real difference every day?

We're looking for a proactive and customer-focusedService Support Administratorto join our Assets Team. If you are organised, thrive in a fast-paced environment and take pride in delivering outstanding service, then this could be the perfect opportunity for you.

About the Role

Reporting to theService Support Senior, you'll play a vital role in ensuring our tenants, residents and customers receive the right support at the right time. You'll work closely with contractors and colleagues across the organisation to resolve enquiries quickly, coordinate services effectively and deliver positive outcomes for our customers.

You'll also provide comprehensive administrative support to our Assets Team, helping to keep our services running smoothly while ensuring compliance with regulatory and statutory requirements.

What you will be doing

• Deliver outstanding customer service, resolving enquiries efficiently and professionally.
• Work collaboratively with contractors and internal teams to ensure repairs and service requests are completed successfully.
• Provide accurate and efficient administrative support to the Assets Team.
• Maintain and update Viewpoint systems, ensuring records are accurate, up to date and fully compliant.
• Support the organisation in meeting regulatory, statutory and internal compliance requirements.
• Build positive working relationships with colleagues across the organisation.
• Contribute to a supportive, collaborative and customer-focused working culture

What we are looking for

You'll be someone who:

• Puts customers at the heart of everything you do.
• Has a positive, proactive "Yes, I can" attitude.
• Is highly organised with excellent attention to detail.
• Enjoys working as part of a team and building strong relationships.
• Can manage competing priorities and work effectively under pressure.
• Is confident using IT systems and maintaining accurate records.
• Takes pride in finding practical solutions and delivering excellent service.

This is an opportunity to be part of a team that genuinely makes a difference to people's lives. Every day brings new challenges, opportunities to learn and the chance to help shape a positive customer experience.

If you're passionate about delivering excellent service, enjoy working with people and want to be part of an organisation that values collaboration, integrity and continuous improvement, we'd love to hear from you.

More details can be found in the Job Description and Person Specification attached.

Please be aware there is a business requirement to work 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service. Whilst this is a hybrid post, working within your team there will be an expectation you will be based at our offices on a regular basis

Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

Closing date for applications

Wednesday 2nd September 2026, 00:00

Full salary & employment details

Salary: £28,291.38 per annum plus benefits
Contract: Permanent
Hours: 34.5 hours per week
Benefits:
7 weeks holidays including public holidays
Hybrid working
Training opportunities
Attractive pension scheme
Blue Light Card Discount
Free Parking