Assistant Housing Officer - Cambridge

Cambridge City Council; Kingston; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A local government authority in the UK is offering a full-time opportunity in their housing team. The position requires excellent customer service skills, focusing on tenancy and estate management within a designated geographical area. Candidates should be able to handle a busy workload, understand safeguarding principles, and possess strong communication and IT skills. The role offers flexibility in work location and a generous salary range of £32,597 - £36,363 per annum, plus extensive benefits including a pension scheme and professional development opportunities.

Benefits

Local Government Pension Scheme

Annual leave purchasing scheme

Agile and Flexible working

Cycle to Work Scheme

Free swimming at CCC swimming pools

Qualifications

• Ability to work on own initiative and manage a busy workload.
• Understanding of key safeguarding principles.
• Experience in housing, law enforcement, social services, or related fields is a plus.

Responsibilities

• Work on your own geographical patch.
• Assist with the delivery of housing management services.
• Help resolve complex issues like anti-social behaviour.
• Support project management and environmental improvements.
• Provide guidance to local neighbourhood associations.

Skills

Excellent customer service skills

Communication skills

Organisational skills

IT skills

Job description

Overview

We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, focusing on tenancy and estate management.

Responsibilities

• Work on your own geographical patch
• Assist with the delivery of housing management services
• Assist with resolving complex issues such as anti-social behaviour
• Assist with project management and environmental improvements
• Give support, guidance, and advice to local neighbourhood residents associations

Qualifications

Our ideal candidate will be able to work on their own initiative and manage a busy workload. You will join us with excellent customer service skills and have the ability to build effective relationships. It is important that you have an understanding of key safeguarding principles, as well as excellent communication, organisation and IT skills. You may already work in a housing role, or you may be working in a role within law enforcement, social services, mental health services, or even the military.

Conditions

Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.

What we can offer

• A variety of learning and development opportunities via a range of sources and methods
• Access to the highly valued Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working
• Annual leave purchasing scheme
• Annually negotiated pay and award progression
• Confidential advice and support via an Employee Assistance Programme
• Cycle to Work Scheme
• Family friendly policies
• Flexible Bank Holidays
• Free swimming at CCC swimming pools
• Generous annual leave allowance 25 days' per annum, rising to 30 days' after five years continuous service; plus 8 days public holidays (pro rata for part time)
• Gym Membership salary sacrifice scheme
• Home & Electronics salary sacrifice scheme
• Lifestyle Savings with over 750 discounts from the UK's leading retailers, restaurants, supermarkets, attractions and more
• Professional Membership Fees paid for, dependent on role
• Relocation Assistance may be payable in approved cases
• Staff reward and recognition framework - including annual staff awards ceremony
• Subsidy for public transport
• Your Care dynamic wellbeing platform

Hours and Contract

This is a full-time role, for 37 hours per week.

Working Pattern: Monday-Friday

Contract: Fixed Term

Salary

£32,597 - £36,363 per annum (City Pay Band 4), pro rata for part time.

Working location

This is flexible - working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information: You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity, Salary.