Assistant House Manager – New Opening Café

Watchhouse Coffee House Holding Limited.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

WatchHouse is opening a new House in Parsons Green, West London, and seeks an Assistant House Manager to support leadership in delivering the Modern Coffee experience. You will help manage daily operations, guest service, and team development in a fast-paced, premium environment.

Reporting to the House Manager, you’ll focus on people, quality, and performance, while nurturing a vibrant workplace culture. Training and growth opportunities are provided.

Qualifications

• Assist in delivering exceptional guest experiences while upholding brand standards.
• Support financial performance through KPI awareness and efficiency.
• Hands-on leadership to develop and mentor a team in a premium hospitality setting.
• Ensure compliance with Food Hygiene and Health & Safety standards.

Responsibilities

• Support and Motivate the Team: Assist in fostering a collaborative and passionate work environment, encouraging the team to consistently perform at their best.
• Assist in Financial Oversight: Support the House Manager with financial responsibilities, focusing on KPIs, and identifying ways to increase revenue and drive efficiency.
• Daily Operations: Help oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, understanding that hospitality sets WatchHouse apart.
• Opening and Closing Procedures: Assist in ensuring smooth opening and closing procedures, proactively manage issues, and help maintain a well‑stocked and functional cafe.
• Mentorship and Development: Actively support the mentoring and development of team members, ensuring opportunities for growth within WatchHouse.
• Compliance and Standards: Help manage and maintain compliance within the House, from daily due diligence to EHO inspections.
• Cleanliness and Service: Support the House Manager in upholding the highest standards of cleanliness, quality, and service across the House.
• Workplace Culture: Contribute to creating a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
• Problem-Solving: Address challenges with a proactive and solutions‑oriented mindset, ensuring a seamless customer experience.
• Collaboration with Senior Management: Work closely with the House Manager and senior management to align the House with WatchHouse vision and goals.

Skills

Brand standards

Guest experiences

Team leadership

Financial metrics

Food Hygiene

Decision making

Job description

WatchHouse is opening a new House in Parsons Green, West London, and seeks an Assistant House Manager to support leadership in delivering the Modern Coffee experience. You will help manage daily operations, guest service, and team development in a fast-paced, premium environment.

Reporting to the House Manager, you’ll focus on people, quality, and performance, while nurturing a vibrant workplace culture. Training and growth opportunities are provided.