Assistant Hotel Manager: Lead, Elevate Guest Experience

Travelodge; Dartford; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to 13%

50% discount on rooms

Discounts for friends and family

28 days annual leave

Pension scheme (8% employer)

Job summary

Travelodge Dartford Crossing is seeking an Assistant Hotel Manager to lead, coach and motivate our hotel team to deliver outstanding customer experiences. The role includes developing team members, recruiting and onboarding, and ensuring brand standards in food and beverage where applicable.

You will manage rotas, banking and safety processes, drive improvements from customer feedback and ensure rooms and public areas meet Travelodge standards.

Qualifications

• Leads and coaches hotel teams to deliver exceptional guest experiences.
• Experience in a service-led, customer-facing environment is essential.
• Food & beverage experience is beneficial for Bar Cafe hotels.

Responsibilities

• Lead, coach and motivate hotel teams.
• Create personal development plans for team members.
• Manage rotas, banking and health & safety compliance.
• Oversee repairs and maintenance and report issues promptly.
• Support KPI delivery and drive incentive schemes for staff.

Skills

Team Leadership

Customer Service

Training & Development

Communication

Job description

Travelodge Dartford Crossing is seeking an Assistant Hotel Manager to lead, coach and motivate our hotel team to deliver outstanding customer experiences. The role includes developing team members, recruiting and onboarding, and ensuring brand standards in food and beverage where applicable.

You will manage rotas, banking and safety processes, drive improvements from customer feedback and ensure rooms and public areas meet Travelodge standards.