Assistant Hotel Manager

Travelodge Hotels Limited; London; On-site; GBP 27,000; Part time

Job summary

Join a forward-thinking company as an Assistant Hotel Manager, where you will lead a passionate team dedicated to providing exceptional customer experiences. This role offers the chance to develop your career in a dynamic environment, with opportunities for internal growth and a focus on employee wellbeing. Enjoy perks like generous discounts, a competitive salary, and a supportive workplace culture. If you're ready to thrive in a fast-paced setting and make a difference, this is the perfect opportunity for you.

Benefits

50% discount on rooms, food, and soft drinks

Discounts for friends and family

Annual bonus up to 13%

28 days annual leave

High street retailer discounts

Pension scheme with employer contribution

Work anniversary voucher

Qualifications

• Experience leading a team in a customer-facing role.
• Ability to manage operational objectives and KPIs.

Responsibilities

• Lead and motivate hotel teams to deliver outstanding customer experiences.
• Manage recruitment, training, and development of team members.

Skills

Team Leadership

Customer Service

Food & Beverage Management

Communication Skills

Operational Management

Job description

Job Description

Find where you belong!

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If so, our Assistant Hotel Manager role could be the next exciting step in your career.

What’s it all about?

As an Assistant Hotel Manager at Travelodge London Walthamstow, you will be responsible for leading, coaching, and motivating the hotel teams.

Your role will include:

1. Working with team members to create personal development plans for their career growth
2. Recruiting motivated team members and ensuring they have a warm and welcoming induction
3. Ensuring food is prepared and presented to brand standards (if working in a Bar Café hotel)
4. Maximising food and beverage sales through cross-selling and upselling (if applicable)
5. Reviewing customer feedback to develop targeted action plans for improvement
6. Ensuring rooms and public areas are cleaned according to company best practices
7. Reporting and overseeing repairs or maintenance needs
8. Managing rotas, banking, and health & safety responsibilities
9. Driving awareness and engagement among team members to earn more through incentive schemes

Why Travelodge?

Travelodge is expanding rapidly, with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on offering unbeatable value and a quality experience to our customers, which our Assistant Hotel Managers help deliver.

We are committed to creating an inclusive workplace where everyone can be their true self and feel a sense of belonging. We actively work to improve diversity and celebrate our differences. We prioritize our colleagues' wellbeing through resources that support emotional, physical, financial, and work wellbeing, which we call "Better Me".

Who will this appeal to?

You are friendly, engaging, and welcoming by nature, with previous experience leading a team in a service-oriented, customer-facing industry. Experience in food & beverage would be advantageous, especially for Bar Café hotels.

You thrive in a fast-paced, evolving environment, responsible for delivering operational objectives through your team. Your communication style is straightforward, ensuring team members understand their roles in achieving the bigger picture.

You are results-focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides a trustworthy stay for customers.

What are the extra benefits of working for Travelodge?

• Salary: £27,000
• Annual bonus up to 13% based on KPI achievement
• Flexible and part-time working hours
• 50% discount on rooms, food, and soft drinks
• Discounts for friends and family with rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (including bank holidays), with additional leave after each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme with 8% total contribution (employer contributes 3%)
• To see what our Managers do, watch our short video: Click here for Video

Does a career as an Assistant Hotel Manager appeal to you? Click ‘apply’ now — we’d love to hear from you.