Assistant Hospitality Manager

Delaware North at Emirates Stadium; Islington; On-site; GBP 35,000; Full time

Job summary

Delaware North UK is seeking a full-time Assistant Hospitality Manager for the Emirates Stadium. This role involves supporting hospitality operations, enhancing guest experiences, and ensuring compliance with regulations. Ideal candidates will have operational experience in hospitality and possess strong communication skills.

Benefits

33-day holiday allowance

Favourable pension contributions

Free meal on event days

Dynamic workplace at major events

Qualifications

• 2+ years’ operational experience in hospitality environments.
• Managerial experience and fine dining experience beneficial.
• Skills in customer service and communication.

Responsibilities

• Support hospitality services to deliver timely and quality service.
• Elevate guest experience through clear communication and relationship building.
• Ensure compliance with health and safety and hygiene standards.

Skills

Customer service

Communication

Self-motivation

IT literacy

Job description

The opportunity

Delaware North UK is hiring a full-time Assistant Hospitality Manager to join our team at the iconic Emirates Stadium in Islington, London. When you share our vision and drive the buzz of the stadium, there are always opportunities to thrive. As an Assistant Hospitality Manager, you will be supporting the leadership team, ensuring the delivery of efficient, quality, and cost-effective hospitality operations for guest service excellence. Here, we make fans with our guests every day, so if you are the motivational and innovative leader we are looking for, ready to confidently communicate and collaborate with dedicated team members, and share your passion for excellent guest experiences, join our valued team in this electric atmosphere. Apply now and kick off your new career with us.

Pay

The expected pay for this role is £35,000

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Free meal on event days
• Experience in a dynamic workplace hosting major sporting events and concerts, including Arsenal FC in Premier League football, Arsenal Women’s FC in Women’s Super League and cup competitions, music performances from Robbie Williams, and more in 2025, where it will be our best year yet

Help us delight the world by applying today.

What will you do?

• Support hospitality services using business efficiency tools, organisational skills, and resources to deliver timely and quality service to guests
• Support the hiring, onboarding, training, booking, and development of team members to deliver a culture of high-performance
• Elevate the guest experience, delivering top-tier service and satisfaction through clear and positive communication, and building strong relationships with senior leaders
• Monitor finance, payroll, and purchasing procedures to align with Delaware North procedures for accurate post-event reporting
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• 2+ years’ operational experience in hospitality environments, with managerial and 5 – 6* fine dining experience as beneficial; no degree required
• Skills in customer service, verbal and written communication, self-motivation, and IT literacy
• Knowledge of the Food Beverage industry, preferably within hospitality and catering environments

Source: Hospitality Online