Assistant Head Housekeeper

WGC Limited; Liverpool; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Fixed hours

Career progression

Life Insurance

Doctor and legal helpline

Counselling/Wellbeing

Discounts at retailers

Training budget £10,000

Job summary

WGC Limited, in partnership with Novotel Liverpool, is seeking an Assistant Head Housekeeper to support daily housekeeping operations at 40 Hanover Street, Liverpool. You will lead a team, ensure room standards, and drive guest satisfaction in a fast-paced hotel environment.

We offer fixed hours, a structured progression path with extensive training, life insurance, health and wellbeing support, generous holiday entitlement, and a £10,000 training budget per year to develop your skills and

Qualifications

• Experience in housekeeping or hotel housekeeping preferred.
• Ability to train and oversee a team on a daily/weekly basis.
• Strong communication with hotel staff and suppliers.
• Commitment to safety and COSHH/Manual Handling policies.

Responsibilities

• Check rooms per company standard.
• Improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials.
• Maintain relationships with GM, hotel team, HSK team and suppliers.
• Identify ways to improve guest satisfaction.
• Manage expenditure and payroll to meet budgets.
• Recruit, train, and monitor team performance.

Skills

Team leadership

Operations management

Health & safety

Customer service

Job description

Novotel Liverpool, 40 HANOVER STREET, NOVOTEL Liverpool, L1 4LN
Rate: £14.12 | Hours: Guaranteed Hours Each Week

Benefits

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include:

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215