Assistant Head Housekeeper — Lead Rooms & Guest Experience

WGC Ltd.; Glasgow; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Life Insurance

Employee Assistance Programme

Training budget up to £10,000 per year

Discounts from 50 top retailers

Discounted hotels and flights

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is seeking an Assistant Head Housekeeper for The Abbey Hotel Bath, reporting to the Head Housekeeper to support daily housekeeping operations and ensure guest rooms meet the highest standards.

We offer a comprehensive development programme, training budget up to £10,000 per year, life insurance, wellbeing support, discounted rates, and a strong career progression path. Fixed hours with flexible options, and a generous benefits package accompany the role.

Qualifications

• Experience working in a housekeeping environment.
• Ability to deliver a consistent level of service in a challenging environment.
• Willingness to develop and progress within the company.

Responsibilities

• Check rooms per company standard.
• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy, COSHH/manual handling.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets.
• Manage expenditure and payroll to ensure budgets are achieved.
• Participate in training to improve skills and performance.
• Solve routine challenges that occur on the job.

Job description

WGC Ltd. is seeking an Assistant Head Housekeeper for The Abbey Hotel Bath, reporting to the Head Housekeeper to support daily housekeeping operations and ensure guest rooms meet the highest standards.

We offer a comprehensive development programme, training budget up to £10,000 per year, life insurance, wellbeing support, discounted rates, and a strong career progression path. Fixed hours with flexible options, and a generous benefits package accompany the role.