Assistant Head Housekeeper

WGC Ltd.; Southampton; On-site; GBP 15,911 - 22,661; Full time

Benefits offered by this job

Life Insurance

DiscountStore with various discounts

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

A leading hotel services company is seeking a Housekeeping Assistant to support operations in maintaining high standards at their hotel. Responsibilities include managing cleaning standards, supporting the housekeeping team, and striving to improve guest satisfaction. Ideal candidates will have experience in a housekeeping environment and a commitment to delivering consistent service. This role offers various benefits, including life insurance and a pension scheme.

Qualifications

• Experience in a housekeeping environment welcomed.
• Ability to maintain service levels in challenging situations.

Responsibilities

• Support housekeeping team and report to Head Housekeeper.
• Check rooms to meet company standards.
• Analyse guest data for resource planning.
• Maintain relationships with hotel teams and suppliers.
• Identify improvements for guest satisfaction.
• Adhere to Health and Safety Policy.
• Recruit and manage team performance.
• Manage budgets and financial targets.
• Participate in training for skill improvement.

Skills

Previous experience in a housekeeping environment

Ability to deliver consistent service

Job description

Overview

DoubleTree by Hilton London Elstree, Barnet By-pass, Borehamwood, Hertfordshire, WD6 5PU

Rate: £14.00 | Hours: Guaranteed Hours Each Week

Benefits include fixed hours contract options, flexible hours to suit you, life insurance, access to doctor and legal helpline, counselling and wellbeing support, retailer discounts, and a training budget of up to £10,000 per year with opportunities for career progression.

About the employer

WGC is the UK’s leading outsourced hotel services company, supporting clients to deliver excellent guest experiences to over 24 million customers each year.

Responsibilities

• Report to the Head Housekeeper and support the housekeeping team in day-to-day operations.
• Check rooms to company standard and work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required to meet operational requirements.
• Maintain strong working relationships with the General Manager, hotel team, housekeeping team, and suppliers to ensure clear communication and best practice.
• Identify ways to improve guest satisfaction.
• Adhere to Health and Safety Policy, keep work areas neat and well organised, and follow COSHH/Manual Handling guidelines.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets; manage expenditure and payroll to ensure budgets are met.
• Participate in training to improve skills and performance; solve routine on-the-job challenges.

Qualifications and experience

• Previous experience in a housekeeping environment preferred.
• Ability to deliver a consistent level of service in a challenging environment.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Employee Assistance Programme (including HSF Assist)
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Equal opportunity and inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality and sense of belonging. We recruit based on behaviours as well as qualifications or experience. We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829. WGC Ltd is registered with the UK Information Commissioner’s Office (ICO), registration number ZA104215.