Assistant Head Housekeeper

Staycity Group; City of Edinburgh; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program (EAP)

Birthday day off

Job summary

Wilde Edinburgh is seeking an Assistant Head Housekeeper to lead and deliver impeccable standards across our luxury aparthotel, ensuring every guest experience is flawless from check-in to checkout. You will inspire the team with energy, warmth and a commitment to exceptional service.

Reporting to the Head Housekeeper, you will implement SOPs, help manage the payroll budget, drive weekly inspections, maintain presentation and hygiene, safeguard equipment, and support sustainability initiatives

Qualifications

• 2+ years housekeeping experience in a similar role within a lifestyle or luxury hotel is preferred.
• Local market knowledge is preferred.
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

Responsibilities

• Assist our Head Housekeeper in implementing and upholding the Standard Operating Procedures (SOPs) and brand Standards for our Housekeeping department, ensuring strict adherence with a high level of attention to detail
• Assist the Head Housekeeper with ownership of the departments payroll budget, keeping it in line with overall property budget/forecast
• Assist the Head Housekeeper with ownership regarding weekly Q&E inspections
• Assist with maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks.
• Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity.
• Assist our Head Housekeeper to maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality. Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required.
• As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Show Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Skills

Housekeeping experience

Local market knowledge

Adaptability

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Assistant Head Housekeeper at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• 2+ years housekeeping experience in a similar role within a lifestyle or luxury hotel is preferred
• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

• Assist our Head Housekeeper in implementing and upholding the Standard Operating Procedures (SOPs) and brand Standards for our Housekeeping department, ensuring strict adherence with a high level of attention to detail
• Assist the Head Housekeeper with ownership of the departments payroll budget, keeping it in line with overall property budget/forecast
• Assist the Head Housekeeper with ownership regarding weekly Q&E inspections
• Assist with maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks.
• Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity.
• Assist our Head Housekeeper to maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality. Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required.
• As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Show Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.