Assistant Guest House Manager

Diocese of Westminster; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Pension scheme (employer contribution)

Cycle to work scheme

Employee Assistance Programme

Job summary

Diocese of Westminster is seeking an Assistant Guest House Manager for Wynfrid House, London. The role offers a clear path to a future General Manager position, with hands-on experience in operations and staff development.

The successful candidate will support day-to-day guest house management, master reservations, and coordinate across hospitality functions in a faith-based setting.

Qualifications

• Fluent in spoken and written German and English.
• Highly organised with strong attention to detail.
• Excellent customer service orientation and professional communication.
• Able to work flexibly in a hospitality setting.

Responsibilities

• Welcome guests and respond to enquiries in German and English.
• Manage reservations, room allocations and amendments using the guest house system.
• Support breakfast operations, including stock checks and food hygiene standards.
• Assist with staff rota planning and holiday administration.
• Coordinate suppliers, deliveries and purchasing activities.
• Prepare invoice information for the external bookkeeper.

Skills

Fluent German

Fluent English

Organised

Customer-focused

Good communication

Tools

VikBooking

Job description

£16.48 per hour| Permanent | Fulltime 35HPW | Wynfrid House, London, E1 | Closing date 31st December midday | Interview date to be confirmed

Are you organised, customer-focused, and fluent in both German and English? Do you want to develop your management skills in a welcoming hospitality environment with a clear pathway to a senior leadership role?

Wynfrid House, part of the German Catholic Mission in London, is looking for an enthusiastic Assistant Guest House Manager to join our team. This is an exciting development opportunity designed to prepare the successful candidate to progress into a future General Manager position, with increased responsibility and reward.

About the Role

As Assistant Guest House Manager, you will play a key role in the day-to-day running of our guest house, ensuring guests receive a warm welcome and excellent service. Working closely with the Mission Manager, you will gain hands-on experience across all aspects of operations and gradually take on greater responsibility.

Key Responsibilities

• Welcome guests and respond to enquiries in both German and English.
• Manage reservations, room allocations and booking amendments using the guest house reservation system.
• Support breakfast operations, including stock checks and food hygiene standards.
• Assist with staff rota planning and holiday administration.
• Coordinate suppliers, deliveries and purchasing activities.
• Process and prepare invoice information for the external bookkeeper.
• Report and follow up on routine maintenance and repair issues.
• Provide operational cover when required and support parish community events, including regular coffee gatherings.

The role operates on a rota basis and includes morning, afternoon, evening and weekend shifts

What We’re Looking For

We’re seeking someone who is not only competent in House Management, but who also embodies our diocesan values of Competence, Reliability, Honesty, Perseverance, and Love.

• Fluent in spoken and written German and English.
• Experienced in a hospitality, guest services, administration or similar operational role.
• Highly organised with excellent attention to detail.
• A confident communicator with a professional and welcoming manner.
• Able to work independently and as part of a team.
• Skilled at problem solving and adapting to changing priorities.
• Comfortable using computer systems and learning new booking software.
• Experience working within a faith-based, charitable or non-profit organisation.
• Familiarity with VikBooking or similar reservation systems.
• An understanding of the Catholic Church and its structures.
• A desire to contribute to the mission and work of the Catholic Church

Experience working in a faith-based or charitable setting is welcome but not essential.

What we offer you

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to:

• 23 days annual leave + bank holidays (pro rata for part time employees)
• Vouchers for free eye tests and £50 towards the cost of glasses
• Reward Gateway scheme offering discounts on a wide range of products and services
• Pension scheme for eligible employees – 5% paid by the employer
• Salary exchange (salary sacrifice) for pension
• Cycle to work scheme
• Enhanced maternity, paternity and adoption pay
• Employee Assistance Programme

Who we are

We are the Roman Catholic Diocese of Westminster, a faith-driven charity rooted in service, tradition, and community.

At the core of our mission is a commitment to faith, education, and social justice. Guided by the Archbishop, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need. Our work extends beyond the Church walls, positively shaping communities and transforming lives.

We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love—principles that define our mission and shape the way we serve. As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.

If you are looking for a role where your talents, faith, and commitment to service can make a real difference, we would love to hear from you.

Diversity & Inclusion is important at the Diocese of Westminster and we place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.

Find Us

Address
Human Resources Department,
Vaughan House,
46 Francis Street,
London SW1P 1QN.

Telephone
020 7798 9001

Hours
Monday—Friday: 9:00AM–5:00PM

About This Site

This is the official website of the Human Resources Department of the Diocese of Westminster.