Assistant General Manager - Student Accommodation

Homes for Students; Bedford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday entitlement

Retail discounts

Birthday day off

Car leasing

Cycle to work

Charity days

Life insurance

Qualifications support

Job summary

Homes for Students in Bedford is seeking an Assistant General Manager for Polhill Park Property. This full-time role involves leading the sales, maintenance and housekeeping teams, ensuring exceptional customer service and smooth daily operations across the site.

You will support the General Manager during busy periods, coordinate check-ins and check-outs, and drive room turnaround while maintaining safety and quality standards.

Qualifications

• Previous experience in team management within a similar role or environment
• Proficiency in presenting and analysing information accurately and effectively
• Excellent organisational skills to ensure seamless operations
• Ability to work collaboratively, inspire, and motivate team members
• Strong IT skills, including proficiency in Microsoft Office software
• Knowledge of health and safety regulations is desirable but not essential

Responsibilities

• Lead and deliver customer service across sales, maintenance and housekeeping.
• Collaborate closely with the site team to uphold company values and drive performance.
• Support the General Manager during the September busy period, including check-in/check-out and room turnaround.
• Communicate effectively with new students and manage customer or operational challenges as they arise.
• Work with wider business and regional teams to ensure smooth site operations and continuous improvement.

Skills

Leadership

Customer service

Communication

Team management

Microsoft Office

Tools

Microsoft Office

Job description

Join Homes for Students, the UK's leading independent provider of Student Accommodation, and become an Assistant General Manager at our Polhill Park Property in Bedford. This exciting opportunity offers 40 hours per week, working between 7.00am and 6.00pm providing you with a dynamic and rewarding work experience.

As the Assistant General Manager, you will play a pivotal role in delivering exceptional customer service across our sales, maintenance, and housekeeping departments. With your strong leadership skills, you will collaborate closely with our dedicated team to uphold our company values and ensure optimal performance in every aspect of our operations.

The highlight of your role will be the bustling September period, where you will support the General Manager and the wider site team in the check-in, check-out, and room turnaround processes. Your excellent communication skills will be crucial in supporting our new students and managing any customer or operational challenges that arise.

Throughout your journey, you will receive unwavering support from our wider business and exceptional area and regional teams. We understand that this role encompasses a diverse range of skills, but we are committed to guiding you every step of the way as you thrive in your career with Homes for Students.

Person Specification

• Previous experience in team management within a similar role or environment
• Proficiency in presenting and analysing information accurately and effectively
• Excellent organisational skills to ensure seamless operations
• Ability to work collaboratively, inspire, and motivate team members
• Strong IT skills, including proficiency in Microsoft Office software
• Knowledge of health and safety regulations is desirable but not essential

What's on offer

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Car leasing scheme to make your commute comfortable and convenient.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Life insurance for added peace of mind.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we embrace diversity and equal opportunities. As a proud member of Inclusive Employers, we believe in fostering an inclusive environment where employees from all backgrounds and communities can thrive. We welcome applications from everyone, and we are more than happy to discuss any reasonable adjustments you may require.