Assistant General Manager (PHAGM)

Woodlake Trails; Lowestoft; On-site; GBP 31,972 - 39,077; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life Insurance + digital GP

Employee assistance programme

Gym discounts

Pension scheme

Job summary

Park Holidays UK is seeking an experienced Assistant General Manager to provide leadership across our holiday park operations in Corton, near Lowestoft. You will help oversee accommodations, facilities and customer service to ensure smooth daily operations.

The role requires proven hospitality experience, strong leadership and the ability to drive guest satisfaction and revenue. You'll work with the Accommodation Manager and park managers, manage budgets, and ensure safety compliance.

Qualifications

• Proven experience in a similar hospitality/leisure role.
• Strong leadership and team-management abilities.
• Excellent interpersonal and communication skills.
• Ability to drive revenue and maximise occupancy.
• Willingness to work weekends/holidays.

Responsibilities

• Assist in managing all operational aspects of the holiday park, including accommodation, facilities, and grounds.
• Maintain highest standards of guest service to drive satisfaction.
• Support recruitment, training and development of park staff.
• Develop and implement strategies to drive revenue growth and profitability.
• Monitor and manage park budgets and safety compliance.
• Collaborate with department managers for cohesive operations.
• Address guest complaints promptly and professionally.
• Ensure health and safety regulations are followed.

Skills

Leadership

Guest service

Operations management

Communication

Team development

Job description

Select how often (in days) to receive an alert:

Compensation: £35,525 Per Annum
Weekly Hours: 43

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays UK is seeking a motivated and experienced Assistant General Manager to provide valuable support across our holiday park. In this influential role, you will assist in overseeing the daily operations, ensuring that all aspects of the park run smoothly and efficiently. If you have a passion for the hospitality and leisure industries and thrive in a dynamic, fast-paced environment, this is an excellent opportunity to advance your career with a leading holiday park operator.

Job Duties

• Assist in managing all operational aspects of the holiday park, including accommodation, facilities, and grounds, ensuring smooth daily operations.
• Ensure the highest standards of customer service are maintained throughout the park, fostering guest satisfaction and encouraging repeat business.
• Support the recruitment, training, and development of park staff, creating a positive, motivated, and high-performing team culture.
• Develop and implement strategies to drive revenue growth, improve occupancy rates, and maximise profitability across the park.
• Monitor and manage park budgets, ensuring financial targets are met and resources are used efficiently.
• Work closely with the Accommodation Manager to ensure all accommodations meet the highest standards, contributing to an exceptional guest experience.
• Ensure that all park operations comply with health and safety regulations, maintaining a safe environment for both guests and staff.
• Address guest complaints and issues promptly and professionally, ensuring a satisfactory resolution in line with company standards.
• Identify opportunities to improve operational efficiency across the park and implement best practices to enhance service delivery.
• Work closely with all department managers to ensure a cohesive and well-coordinated operation.

Requirements

• Proven experience in a similar role, preferably within the hospitality or leisure industry, with a solid understanding of park operations.
• Strong leadership and team management abilities, with the capacity to motivate, train, and develop staff.
• Previous knowledge of holiday park operations is a distinct advantage.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with guests, staff, and stakeholders.
• Ability to work effectively under pressure and in a fast-paced environment.
• Strong communication skills and the ability to work well as part of a team.
• Availability to work flexible hours, including weekends and holidays, as required by the business.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Free expert mortgage advice
• Company pension scheme

IND1

Location:

Corton, Lowestoft, Suffolk, GB, NR32 5LQ