General Manager

Sun Communities, Inc.; Bexhill-on-Sea; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Discount on holidays across our parks

Discount at all restaurants on park

Life Insurance coverage

Free premium eye test voucher

Employee Assistance Programme

Discounted gym memberships

Employee referral scheme

Sales referral scheme

Free expert mortgage advice

Company pension scheme

Job summary

Park Holidays UK is seeking a dynamic General Manager to oversee day-to-day operations at one of our holiday parks. You will lead a diverse team, ensure high standards of guest service, and drive occupancy and revenue in a fast-paced seasonal environment.

The role requires proven leadership, strong customer service, and the ability to manage budgets and regulations. Weekend and holiday availability is essential, with DBS clearance required.

Qualifications

• Proven experience in a similar managerial role within hospitality/leisure/holiday park industry.
• Strong leadership and team development track record.
• Excellent customer service and guest satisfaction focus.
• Experience with industry trends and regulations in holiday parks is advantageous.
• Strong interpersonal skills for relationships with customers, staff, and stakeholders.
• Ability to work under pressure, make decisions, and prioritise tasks effectively.
• Good knowledge of IT systems, including Word, Excel and email.
• Adaptable to the seasonal nature of the business, with weekend/holiday availability.
• This role requires a Basic Disclosure and Barring Service (DBS) check.

Responsibilities

• Oversee all park operations, including accommodation, facilities, and grounds.
• Ensure guests receive a high standard of service and promote repeat business.
• Recruit, train, and develop park staff; foster a high-performing team culture.
• Drive park occupancy, boost revenue, and maximise profitability.
• Manage the park's budget and optimise resources for efficiency.
• Address facility or guest issues promptly to maintain standards.
• Ensure regulatory compliance across operations.
• Plan work for teams to meet annual targets and optimise resource use.
• Track KPIs to monitor and improve park performance.
• Investigate and resolve operational issues swiftly and safely.
• Communicate clearly with different audiences, both one-on-one and in teams.
• Foster learning and development within the team.

Skills

Leadership

Customer service

Interpersonal skills

Work under pressure

Task prioritisation

IT skills (Word/Excel/Email)

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Compensation: Dependant On Experience
Weekly Hours: 43

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Job Summary

We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of our holiday park. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise.

Responsibilities

• Oversee all aspects of the park's operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
• Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
• Recruit, train, and develop park staff, creating a motivated and high-performing team culture.
• Develop and execute strategies to drive park occupancy, boost revenue, and maximise profitability.
• Monitor and manage the park's budget, ensuring financial goals are met, and optimising resources for operational efficiency.
• Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
• Stay up to date with industry regulations and legal requirements to ensure the park is fully compliant.
• Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
• Track and apply key performance indicators (KPIs) to monitor and improve park performance.
• Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
• Tailor communication to suit the target audience, ensuring clarity in one‑on‑one and team discussions.
• Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
• Foster a learning and development culture, encouraging team growth and professional development.

Requirements

• Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
• Strong leadership skills, with a proven track record in managing and developing teams.
• Excellent customer service skills, with a commitment to ensuring guest satisfaction.
• Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
• Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
• Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
• Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
• Adaptable to the seasonal nature of the business, with availability to work weekends and holidays.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check

Employee Benefits

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme