Accommodation Manager

Sun Communities & Sun Outdoors; Wigton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Generous holiday discount

Restaurant discounts on park

Life Insurance

Eye test voucher

Employee Assistance Programme

Discounted gym memberships

Referral schemes

Mortgage advice

Company pension

Job summary

Park Holidays UK is seeking an Accommodation Manager to oversee our accommodation services, ensuring cleanliness, safety, and outstanding guest satisfaction across parks. You will lead a team, coordinate pre-season and winter close-down tasks, and manage inventory, maintenance, and safety standards to ensure guest-ready units.

The role requires strong leadership, excellent communication, and a commitment to delivering high standards of guest service.

Qualifications

• Proven experience in a similar role within hospitality or accommodation.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.

Responsibilities

• Prioritise guest satisfaction by maintaining professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and maintenance tasks.
• Train, support, and monitor the cleaning team to meet cleanliness and safety standards.
• Ensure Health & Safety and COSHH compliance and obtain risk assessments from contractors.
• Oversee linen process and housekeeping cleanliness, ensuring compliance with regulations.
• Manage staffing levels, recruitment, scheduling and rota management for coverage and efficiency.
• Greet guests professionally and deliver exceptional guest service.
• Lead pre-season fleet setup and inventory deliveries to ensure units are guest-ready.
• Coordinate winter close-down activities and securing accommodations for off-season.
• Maintain keys security and the overall safety equipment inventory.

Skills

Leadership

Guest service

Communication

Hospitality

Health & Safety

Job description

Compensation: £32,000 Per Hour
Weekly Hours: 40

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.

Job Duties

• Prioritise guest satisfaction by always ensuring professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well‑organised in compliance with Health & Safety regulations.
• Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
• Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
• Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
• Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
• Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
• Manage linen stock levels and the overall linen process to ensure efficient operation.
• Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
• Ensuring all keys are always safeguarded and accounted for.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well‑organised.

Requirements

• Proven experience in a similar role within the hospitality or accommodation sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Flexibility to work during peak season and manage off-season preparations.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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