Assistant General Manager, HOA & Community Ops

Associa; United Kingdom; On-site; GBP 26,000 - 28,000; Full time

Job summary

Associa is seeking an Assistant General Manager to support the General Manager in administrative and project-oriented tasks at our UK site. This onsite role requires coordinating with homeowners, the Board, and management staff to drive community improvements.

Key duties include policy implementation, budget assistance, vendor management, and board preparation. The position emphasizes customer service, strong communication, and teamwork within a multi-stakeholder environment.

Qualifications

• 2+ years in community association, multi-family, leasing, or hospitality.
• Customer service oriented with a consultative approach.
• Strong communication and conflict resolution abilities.

Responsibilities

• Assist General Manager with policy implementation and board directives.
• Inspect property to ensure maintenance and HOA rules are followed.
• Issue violation letters to homeowners and track remedies.
• Meet homeowners, residents, board members, and vendors onsite.
• Respond to inquiries in person, by phone, and by email.
• Enter data and manage documents in the database.
• Assist in budgeting and review financial reports with leadership.
• Submit RFPs and manage vendor selection and contracts.
• Coordinate maintenance requests and on-site work orders.
• Prepare board packages and schedule monthly/annual meetings.
• Distribute weekly communications to homeowners by mail and email.
• Assist homeowners with architectural review forms and follow-ups.
• Support other projects as assigned.

Skills

Customer service

Project management

Communication skills

Team oriented

Job description

Associa is seeking an Assistant General Manager to support the General Manager in administrative and project-oriented tasks at our UK site. This onsite role requires coordinating with homeowners, the Board, and management staff to drive community improvements.

Key duties include policy implementation, budget assistance, vendor management, and board preparation. The position emphasizes customer service, strong communication, and teamwork within a multi-stakeholder environment.