Assistant General Manager - Club Ops & Guest Experience

Equinox; Greater London; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on Equinox services (30–50%)

Job summary

Equinox Group in London seeks an proactive Operations Manager to lead Front Desk, Maintenance, and Kids’ club teams, delivering the Equinox member experience. You’ll hire, train, and supervise staff, manage payroll budgets, and uphold brand standards in daily operations.

You will work with the General Manager to hit monthly goals, maintain cleanliness and safety, and ensure outstanding service while supporting shared departments and sales initiatives.

Qualifications

• Proven leadership ability with 1-3 years of management experience in an operations setting.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Effective time management and follow up skills.
• Financial management experience.
• Bachelor’s Degree preferred.

Responsibilities

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timeline and supply budgets.
• Ensure a high-level of customer service to club members.
• With partnership of General Manager, support ancillary departments and sales.
• Awareness of monthly departmental goals and monthly projections.
• Ensure cleanliness of club per Equinox’s company standard.
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club.
• Help facilitate all other projects or responsibilities as delegated by the General Manager.
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business.

Skills

Leadership

Communication

Customer service

Time management

Financial management

Education

Bachelor's degree

Job description

Equinox Group in London seeks an proactive Operations Manager to lead Front Desk, Maintenance, and Kids’ club teams, delivering the Equinox member experience. You’ll hire, train, and supervise staff, manage payroll budgets, and uphold brand standards in daily operations.

You will work with the General Manager to hit monthly goals, maintain cleanliness and safety, and ensure outstanding service while supporting shared departments and sales initiatives.