Assistant General Manager, London

Equinox; Greater London; Presencial; GBP 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary club membership

Discounts on Equinox services (30–50%)

Descripción de la vacante

Equinox Group in London seeks an proactive Operations Manager to lead Front Desk, Maintenance, and Kids’ club teams, delivering the Equinox member experience. You’ll hire, train, and supervise staff, manage payroll budgets, and uphold brand standards in daily operations.

You will work with the General Manager to hit monthly goals, maintain cleanliness and safety, and ensure outstanding service while supporting shared departments and sales initiatives.

Formación

• Proven leadership ability with 1-3 years of management experience in an operations setting.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Effective time management and follow up skills.
• Financial management experience.
• Bachelor’s Degree preferred.

Responsabilidades

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timeline and supply budgets.
• Ensure a high-level of customer service to club members.
• With partnership of General Manager, support ancillary departments and sales.
• Awareness of monthly departmental goals and monthly projections.
• Ensure cleanliness of club per Equinox’s company standard.
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club.
• Help facilitate all other projects or responsibilities as delegated by the General Manager.
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business.

Conocimientos

Leadership

Communication

Customer service

Time management

Financial management

Educación

Bachelor's degree

Descripción del empleo

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

Our Code

We are passionate about high performance livingand we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.

Responsibilities

Job Description

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of costumer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox’s company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Financial management experience
• Bachelor’s Degree preferred

Pay Transparency

£50,000-55,000 annually

Additional Information

• Will be provided via Assistant General Manager onboarding manual

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• Complimentary club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café services and Shop items

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/. All your information will be kept confidential according to GDPR guidelines. Must have a legal right to work in the UK.