Assistant General Manager

The Ivy Collection; Stratford-upon-Avon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Discretionary bonus scheme

50% staff discount

Career development and training

Free meals on shift

Additional holiday allowance

Job summary

The Ivy Collection is seeking an Assistant General Manager to join our iconic UK brand and lead the restaurant team in delivering exceptional guest experiences. You will work closely with the General Manager and Head Chef to drive service excellence and operational success, while upholding brand standards and creating memorable moments for guests.

With 2+ years in a supervisory restaurant role and a passion for people, you'll inspire the team, manage budgets, and contribute to a vibrant,

Qualifications

• 2+ years experience in restaurant management or supervisory role.
• Excellent English language skills.
• Strong leadership and team motivation abilities.
• Friendly, professional, and charismatic with guest-centric approach.

Responsibilities

• Support the General Manager in day-to-day restaurant operations and cover in their absence.
• Lead the restaurant team to deliver consistent high-quality service and guest experiences.
• Oversee budgeting, cost control, and financial performance with the GM and Head Chef.
• Model exceptional service and maintain standards to drive loyalty and productivity.

Skills

Leadership

Guest service

Team player

Communication

Charisma

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionate Assistant General Manager

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & Rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• Eligible for a discretionary bonus scheme, based on performance against company KPIs
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Your key responsibilities as Assistant General Manager:

• Support the General Manager in the day-to-day management of the restaurant, taking full responsibility in their absence.
• Maintain responsibility for the overall strategic planning, development, and success of the restaurant together with the General Manager and Head Chef
• Assume responsibility for budget management, including the management of direct and indirect costs.
• Maintain responsibility for leading, inspiring, and motivating the restaurant team to achieve stability, productivity, and loyalty.
• To consistently act as a role-model in delivering the highest standard of guest service.

About you:

• You have 2 years + experience in this position
• You have strong leadership skills and the confidence to lead the team
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are a real team player
• You are friendly and professional with plenty of charisma and flair

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.