Assistant General Manager

Fatto a Mano Tower Bridge; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Company benefits

Job summary

Fatto a Mano Tower Bridge is seeking an experienced Assistant General Manager who thrives on fast‑paced service and leads from the floor. You’ll support the General Manager, motivate the team and ensure every shift delivers exceptional guest experiences.

You’ll balance hands‑on service with people development, maintain high standards, and help drive sales while keeping operations smooth. If you’re enthusiastic, calm under pressure and eager to grow with a lively hospitality brand, we’d love to

Qualifications

• Proven hospitality management experience on the floor.
• Strong leadership and communication skills.
• Organised, reliable and calm under pressure.
• Clear direction and feedback capability.
• Commercial awareness with sales focus.

Responsibilities

• Supporting the General Manager with the day to day running of the pizzeria
• Leading energetic, organised and memorable services
• Training, developing and motivating the team
• Creating a positive culture where people enjoy coming to work
• Driving sales while delivering an excellent experience for every customer
• Keeping an eye on the details, from the door and floor to the bar and pizzeria
• Stepping into any role when the team needs your support
• Maintaining high standards across service, cleanliness and presentation
• Helping manage rotas, stock, labour and other operational responsibilities

Skills

On-floor leadership

Communication

Calm under pressure

Team training

Commercial awareness

People-focused management

Ownership & initiative

Positive energy

Job description

Ciao!

If you love the buzz of a busy pizzeria, enjoy being right in the middle of the action and know that your team comes before your ego, keep reading.

If you’re looking for a quiet 9 to 5 role spent sitting in an office, this probably isn’t for you.
If you think management means standing back and telling everyone else what to do, it probably isn’t for you either.

At Fatto a Mano, our managers are hands on. You’ll lead from the floor, support your team through busy services and work closely with the General Manager to keep the whole pizzeria moving.
We’re looking for an experienced Assistant General Manager who is dedicated, positive and full of energy. Someone who enjoys the chaos of a busy service, stays calm under pressure and always has a “third eye” on what is happening around the pizzeria.

What you’ll be doing

• Supporting the General Manager with the day to day running of the pizzeria
• Leading energetic, organised and memorable services
• Training, developing and motivating the team
• Creating a positive culture where people enjoy coming to work
• Driving sales while delivering an excellent experience for every customer
• Keeping an eye on the details, from the door and floor to the bar and pizzeria
• Stepping into any role when the team needs your support
• Maintaining high standards across service, cleanliness and presentation
• Helping manage rotas, stock, labour and other operational responsibilities

Who we’re looking for

• An experienced hospitality manager who loves being on the floor
• A confident and positive leader who brings people together
• Someone organised, reliable and calm under pressure
• A strong communicator who can give clear direction and feedback
• Someone commercially aware who understands how to drive sales
• A people-focused manager who enjoys training and developing others
• Someone who takes ownership and notices what needs doing without being asked
• A real team player with plenty of personality and positive energy

This isn’t just about experience. It’s about attitude.

We need someone who wants to grow with the business, develop a brilliant team and help create a pizzeria where both our team and customers feel the positive energy.

About Fatto a Mano

We make proper Neapolitan pizza, but we’re really in the people business.

Since opening our first pizzeria in Brighton in 2015, we’ve continued to grow across Brighton & Hove and London. We’re proud to be recognised as one of CODE Hospitality’s Happiest Places to Work 2026, celebrating the positive culture we work hard to create for our teams.
We’re proud of our food, our people and the lively atmosphere that makes every Fatto pizzeria different.

You’ll receive competitive pay, company benefits, team discounts and genuine opportunities to develop within our growing business.
If you’re ready to get stuck in, lead with energy and help us deliver brilliant service, we’d love to hear from you.