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Malmaison Hotel Du Vin Holdings Limited; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff room discounts £65/night

50% off best available rate

35% off dining

Fully funded Apprenticeship

Career development programmes

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes up to £1500

Uniform provided

Wellness & National Campaign Days

Job summary

Malmaison Hotel Du Vin Holdings Limited is seeking a Front of House Manager to lead our Reception team, ensuring a warm welcome, a seamless stay, and a memorable farewell. You will own day‑to‑day Front Office operations, driving service excellence and maintaining high standards across the department.

You will recruit, onboard, train and develop your team, handle guest queries and complaints professionally, and identify upsell opportunities to maximise revenue while fostering a positive, engaging

Qualifications

• Experience managing hotel Front Office or reception.
• Proven ability to lead a team and drive service excellence.
• Strong communication and guest relation skills.

Responsibilities

• Lead and inspire the Reception team to deliver warm welcomes and seamless stays.
• Manage day‑to‑day Front Office operations and maintain high standards.
• Handle guest queries and complaints professionally and efficiently.
• Identify upsell opportunities for rooms, packages, and services.
• Recruit, onboard and develop team members to reach potential.

Skills

Front office leadership

Guest service

People management

Problem solving

Job description

Be the face of our hotel, get paid for doing what you love, enjoy fantastic perks and benefits, learn something new every day and build a career for life with Hotel du Vin.

Are high standards second nature to you? Do you love working with people and making guests smile, knowing you've delivered exceptional service every step of the way? Do you want to be part of something different, working with a brand you'll be proud to represent?

As Front of House Manager, you will lead and inspire our Reception team, ensuring every guest receives a warm welcome, a seamless stay, and a memorable farewell. You and your team are the first and last people our guests interact with, setting the tone for the entire guest journey and ensuring every visit exceeds expectations.

Working with Opera Cloud, you will take ownership of the day-to-day management of the Front Office operation, driving service excellence and maintaining the highest standards across the department. Previous reception management experience within a hotel environment is highly desirable, along with a strong understanding of guest service, operational efficiency, and team leadership.

You'll be confident in all aspects of people management, including recruitment, onboarding, training, and developing your team to reach their full potential. We are looking for someone who can lead by example, inspire confidence, and create a positive and engaging working environment where individuals can thrive.

A natural problem-solver, you'll be comfortable handling guest queries and complaints professionally and efficiently, always striving to find solutions and turn challenges into positive experiences. You'll also have a commercial mindset, identifying opportunities to upsell rooms, packages, and hotel services while encouraging your team to maximise every guest interaction.

This role requires someone who is highly organised, able to prioritise tasks effectively, work independently, and remain calm under pressure in a fast-paced environment. Strong communication skills, attention to detail, and the ability to make informed decisions are essential.

We create memories that our guests will never forget, and as Front of House Manager, you will play a key role in making that happen. This could be the ideal next step towards a Senior Head of Department position within Hotel du Vin. We actively encourage internal development and progression because we believe in growing our talent from within. Onwards and Upwards.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship
• programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more

We work with

Wagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary

We also offer

complimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast

We are a proud sponsor of

The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.

Employee Assistance Programme

– free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK

We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round

We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.