Maintenance Manager

Acco; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Heartist Card

Bonus Breaks vouchers

Meals on duty

28 days holiday

Friends & Family rates

Learning & Development

Cycle to Work

Vivup benefits

Job summary

ibis London Heathrow Airport, part of the Accor network, is seeking a Maintenance Manager to lead the hotel’s facilities, equipment and infrastructure to the highest standards. You will guide the maintenance team, drive preventative programs and deliver safe, efficient operations while supporting sustainability initiatives.

You will manage budgets, external contractors and compliance, delivering reliable service and guest comfort.

Qualifications

• Experience as Maintenance Manager or senior maintenance leader.
• Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety).
• Experience managing maintenance teams, rota planning and staff development.
• Budgeting, cost-control and project management skills.

Responsibilities

• Lead maintenance team through coaching, training and performance management.
• Plan and manage team rotas for all shifts, weekends and holidays.
• Oversee preventive maintenance schedules and repairs.
• Ensure hotel plant and equipment operate safely and efficiently.
• Manage contractor relationships and budgets for external works.
• Drive sustainability and energy-efficiency initiatives across facilities.
• Monitor energy usage and optimise heating, cooling, lighting and water systems.
• Ensure health and safety legislation and policies are followed.
• Maintain records, compliance docs and certifications.
• Collaborate with other departments to minimise disruption and maximise guest satisfaction.

Skills

Leadership

Team management

Budgeting

Health & Safety

Problem solving

Communication

Education

Engineering qualification

Tools

Maintenance management systems

Job description

• Salary:Up to£50,000 per annum (depending on experience) + 10% annual bonus scheme

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

Maintenance Manager

As Maintenance Manager, you will be responsible for ensuring the hotel's facilities, equipment, and infrastructure are maintained to the highest standards, providing a safe, comfortable, and well-presented environment for guests and employees. You will lead the maintenance team, oversee daily operations, manage preventative maintenance programmes, drive sustainability and energy-efficiency initiatives, and ensure full compliance with health and safety requirements while supporting the overall operational success of the hotel.

Key Responsibilities:

• Lead, motivate, and develop the maintenance team through effective coaching, training, and performance management.
• Plan and manage team rotas to ensure appropriate coverage across all shifts, weekends, and holiday periods.
• Oversee the completion of planned preventative maintenance schedules and reactive repairs.
• Ensure all hotel plant, machinery, equipment, and guest facilities are operating efficiently and safely.
• Manage contractor relationships, ensuring external works are completed to agreed standards and within budget.
• Monitor maintenance costs, control departmental expenditure, and support budget planning.
• Drive sustainability initiatives and energy-management programmes, identifying opportunities to reduce utility consumption, improve operational efficiency, and support environmental objectives.
• Monitor energy usage and implement measures to optimise performance across heating, ventilation, air conditioning, lighting, and water systems.
• Ensure full compliance with health and safety legislation, fire safety regulations, and company policies.
• Conduct regular property inspections, identifying maintenance needs and implementing corrective actions promptly.
• Support refurbishment projects, capital expenditure plans, and continuous improvement initiatives.
• Maintain accurate maintenance records, compliance documentation, energy-monitoring data, and statutory certifications.
• Collaborate closely with all hotel departments to minimise operational disruption and maximise guest satisfaction.
• Respond promptly to emergency maintenance issues and provide practical solutions to operational challenges.

The ideal candidate will be a hands-on leader with strong technical knowledge, excellent organisational skills, and a proactive approach to team development, sustainability, problem-solving, and maintaining high operational standards.

Qualifications

Qualifications & Experience

• Proven experience in a Maintenance Manager or senior maintenance leadership role.
• Relevant qualification in Engineering, Electrical, Mechanical, Building Services, or a related field.
• Strong knowledge of building systems, including HVAC, electrical, plumbing, and fire safety.
• Experience managing maintenance teams, including rota planning and staff development.
• Good understanding of health & safety legislation and statutory compliance requirements.
• Experience managing contractors and supplier relationships.
• Strong budgeting, cost-control, and project management skills.
• Experience driving sustainability and energy-efficiency initiatives.
• Proficiency in maintenance management systems and Microsoft Office applications.
• Excellent organisational, communication, and problem-solving skills.

Additional Information

As part of our team, you will enjoy:

• Heartist Card offering up to 30% discount at Accor hotels worldwide
• Free Bonus Breaks vouchers for complimentary stays within the UK
• Complimentary meals while on duty and a provided uniform
• 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days
• Friends & Family discounted rates
• Learning and development programmes through our Academies
• Cycle to Work scheme
• Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
• A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities

One more thing…

By working at the ibis London Heathrow Airportyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.