Assistant Front Office Manager

Hilton; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Complimentary meals

Development programmes

Team Member Travel Programme

High street savings

28 days' holiday

Job summary

Hilton is seeking an Assistant Front Office Manager for the Waldorf Astoria London – Admiralty Arch. This role is crucial for ensuring ultra-luxury service standards are met as part of the pre-opening team for this prestigious hotel.

The ideal candidate will possess supervisory experience in guest services, strong IT skills, and an exceptional ability to lead and communicate effectively under pressure. Benefits include complimentary meals, development programmes, and a generous holiday policy.

Qualifications

• Previous supervisory experience in hotel or luxury service environments.
• Strong IT skills with front-of-house systems.
• Excellent leadership and communication skills.

Responsibilities

• Support oversight of Reception and Front Office activities.
• Gather guest feedback to enhance operations.
• Assist with recruitment and training of team members.

Skills

Guest Services Experience

IT Proficiency

Leadership Skills

Communication Skills

Pressure Management

Job description

Job Title

Assistant Front Office Manager

Location

Waldorf Astoria London – Admiralty Arch, The Mall opposite Buckingham Palace.

About the Position

Waldorf Astoria London – Admiralty Arch is seeking an Assistant Front Office Manager to join the pre‑opening team for this newly planned luxury hotel opening later this year. The role will support the Front Office Manager in ensuring the Reception and Switchboard teams are consistently prepared, informed, and empowered to deliver a seamless, personalised guest journey from arrival through departure.

Responsibilities

• Support the oversight of all Reception and Front Office activities, ensuring service delivery consistently meets ultra‑luxury brand standards.
• Proactively gather guest feedback and translate insights into meaningful operational enhancements.
• Ensure recognition of regular, returning, and VIP guests while embedding a refined sales mindset and promoting the hotel’s loyalty programme.
• Support occupancy optimisation through effective up‑selling techniques and the promotion of hotel services and experiences.
• Assist in implementing departmental targets, objectives, schedules, budgets, policies, and operational procedures.
• Monitor the appearance, conduct, and performance of Reception and Switchboard Team Members, with a strong emphasis on training, consistency, and collaboration.
• Ensure Team Members maintain up‑to‑date knowledge of hotel products, services, pricing, policies, and the local destination.
• Foster seamless communication and strong working relationships across all hotel departments.
• Support monitoring of staffing levels to ensure appropriate coverage in line with business volumes.
• Address performance matters in line with company policies, escalating where necessary.
• Assist with recruitment, onboarding, training, and development of the Reception and Switchboard team.
• Ensure all Front Office systems and equipment are used in accordance with brand standards, data protection, and operational procedures.
• Provide operational support to other departments as required to ensure a seamless guest experience.

Benefits

• Complimentary, nourishing meals provided while on duty.
• Exceptional development programmes designed to support and accelerate your growth at every stage.
• Opportunities to make a meaningful impact through industry‑leading Corporate Responsibility initiatives.
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage.
• High street savings through Perks at Work.
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service.

Qualifications

• Previous supervisory experience in Guest Services, Reception, or Front Office operations within hotel, leisure, or luxury service environments.
• Strong IT proficiency, with confidence using property management and front‑of‑house systems.
• High level of commercial awareness with the ability to support sales and revenue objectives.
• Excellent leadership, interpersonal, and communication skills.
• A composed, accountable, and resilient mindset.
• A genuine commitment to delivering exceptional, personalised guest service.
• Ability to perform effectively under pressure.
• Impeccable grooming and professional presentation aligned with luxury brand expectations.
• Flexibility to adapt to varying operational needs and shift patterns.
• Ability to work independently while contributing effectively as part of a cohesive team.