The Assistant Facilities Manager (AFM) will support the Facilities Manager in delivering the day-to-day operations for a static client property on the Home Office account, ensuring the Operational team, Engineering team, and Subcontractors are monitored and supported as required. The AFM will support the wider team in the delivery of all Health & Safety requirements, including updating risk assessments, employee training, and LiveSafe cultures.
*Candidate will be required to undertake a CTC/SC Security Clearance requirement pre-employment.*
This role is based at a single site in Sheffield.
Responsibilities
- Assist in managing the portfolio of facilities within their area of responsibility, ensuring alignment with Mitie’s operational processes and contractual obligations.
- Monitor and manage attendance, absence, and annual leave, including coordinating leave across all sites, and report to Management/HR as required.
- Ensure teams understand the risk assessment and inspection processes for buildings, supporting regional FM activities.
- Assist in ensuring building compliance and employee training requirements are met.
- Develop and maintain effective relationships with clients, Integrators, Mitie staff, and other stakeholders.
- Support mobilization and demobilization of services.
- Cover for absences and annual leave across the portfolio, including management and frontline duties.
- Ensure service delivery aligns with KPIs, SLAs, and WIP management.
- Assist in conducting audits and closing out compliance actions.
- Maintain compliance documentation within the portfolio.
- Manage subcontractors as required.
- Verify and collect asset data as needed.
- Conduct regular safety walks and utilize AVA reporting software.
- Perform any additional reasonable tasks as required.
- Occasionally attend sites outside of normal hours for staff engagement or emergency exercises.
Knowledge, Skills & Experience
- Experience in FM service delivery across the total facilities management spectrum, with supervisory experience.
- Excellent communication skills, with the ability to influence and adapt approaches for different audiences.
- Problem-solving orientation, providing solutions rather than just identifying issues.
- Strong organizational skills, capable of multitasking and prioritizing effectively.
- Good understanding of Health & Safety practices.
- Proficiency in MS Word, Excel, PowerPoint, and familiarity with numerical reasoning.
- Knowledge of CAFM tools.
- Previous FM experience, including building services, cleaning, and office services.
- Experience managing hard services.
- Resilient, motivated, and flexible in working hours.
- Proven staff management and motivational skills.
- Ability to thrive in a busy, challenging environment.
- Excellent organizational and analytical skills.
- BICs Qualification and a full clean driving license.
Our benefits include virtual GP access, financial wellbeing support, flexible holiday options, high street discounts, cycle-to-work schemes, life cover, enhanced pension contributions, share plans, and employee recognition programs. We are committed to inclusive recruitment and welcome applicants with disabilities or long-term conditions; please contact Zehdan Raja for accommodations during the process.