Assistant Facilities Manager

CBRE, Inc.; Park Central; On-site; GBP 26,000 - 32,000; Full time

Job summary

CBRE Global Workplace Solutions is recruiting an Assistant Facilities Manager for the Birmingham area, England. You will oversee FMC coordinators, ensuring rotas and tasks are completed, and manage vendor performance to contractual expectations.

Work involves developing a business continuity plan with CBRE and client teams, monthly client meetings, and maintaining site manuals. Strong FM experience and IT literacy are required to ensure smooth operations.

Qualifications

• Experience in facilities management or related services.
• Strong vendor management and stakeholder communication.
• IT literate with good command of MS Office and reporting.

Responsibilities

• Manage and support FMC coordinators ensuring rotas and work tasks are completed.
• Ensure vendors deliver services per contractual obligations and expectations.
• Resolve supplier issues directly with nominated vendors.
• Assist/develop a working BCP solution with CBRE and client team.
• Schedule monthly meetings with client to review service levels.

Skills

Facilities Management

Vendor Management

Communication skills

IT literate

MS Office

Procurement

Health & Safety

Tools

JD Edwards

Job description

• Manage and support the FMC (Facilities Management coordinators) ensuring rotas and work tasks are completed
• Ensure all vendors deliver services in line with the contractual obligations and expectations
• Resolve any supplier issues directly with nominated vendors
• Assist / develop a working BCP solution with the CBRE and client team
• Schedule monthly meetings with the client team to discuss, review and manage the vendors service levels
• Notate and report all findings in a monthly report
• Raise purchase orders on JDE and process/endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs with the team
• Escalate any emergencies connected with the facilities or equipment
• Principle point of contact for colleagues in the London sites
• Liaise with FM vendors regarding service visits with assistance from the security team
• Ensure office equipment is working and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning vendor
• Assist in keeping FM location operational manual and playbooks up to date
• Ensure a professional and courteous working relationship is maintained with the landlords and their representatives in both buildings
• Responsibility for the continual development of the FMC
• Setting of targets and training for the FMC
• Ensure that all vendor passes are returned and that NDAs are completed and filed
• Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
• Identify any service shortfalls
• Ensure that all PPMs are carried out as scheduled
• Manage the stock room, including stock levels
• Manage the outsourced postal / courier service
• Strong proven experience in an FM or related services environment
• Responsible for multiple services at site level
• Good knowledge of Facilities Management SLA's / KPI's
• Experience in dealing with suppliers / contractors
• IT literate - Microsoft packages
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethicTeam player mind-set
• Ability to work to pressured deadlines and take on challenges when required

Service line

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham, England.