Assistant Facilities Manager

Emcor Uk; Congleton, Cheadle; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Facilities Management professional to support the Operations Manager in overseeing site contracts. This role involves evaluating service contracts, managing client relations, and ensuring compliance with KPIs. The ideal candidate will have a strong background in both hard and soft services, excellent communication skills, and a proactive approach to problem-solving. Join a company that values diversity and is committed to creating a better workplace for all. This position offers a permanent contract with a supportive team environment and the opportunity to make a real impact.

Benefits

25 days holidays + Bank Holidays

Company Sick Pay

Flex Benefits - EMCOR UK Discount Scheme

Qualifications

• Experience in managing complex high-value contracts with hard & soft services.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Assist Operations Manager in managing site contracts and client support.
• Review contracts and ensure KPIs and SLAs are met.

Skills

Interpersonal Skills

Communication Skills

Complaint Management

Organizational Skills

Drive and Determination

Education

Technical Certificate or Diploma

IOSHH or NEBOSH Qualified

Tools

Word

Excel

CMMS

Helpdesk Packages

Job description

Location: Varey Road, Congleton (CW12 1PF) covering multiple sites in Cheadle and Congleton.

Working Hours: Monday to Friday 08:00 am - 17:00 pm (40 hours per week)

Contract Type: Permanent

Benefits: 25 days holidays + Bank Holidays, Company Sick Pay, Flex Benefits - EMCOR UK Discount Scheme

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day-to-day client facilities management support.

What you'll do:

• Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s
• Provide day-to-day hard & soft services contract management (cleaning, vending, catering, contractor management etc)
• Production of accurate contract performance reports weekly, monthly, as and when requested
• Production of helpdesk related reports
• Communication to client departments of completed and planned works
• Provide day-to-day FM operational support to the client
• Client liaison and complaint management
• Dealing with subcontractor and supplier inquiries
• Comply with any additional ad-hoc instructions which may be given
• Assist with overseeing Planned Preventive Maintenance scheduling
• Operating as a member of the EMCOR team, to lead and support all site-based services
• Ensure KPIs/SLAs are met and communicated to the Team
• Plan and co-ordinate team briefings and Toolbox Talks
• Review staffing levels and labour costs ensuring that they remain within the budget at all times
• Provide monthly operational reports including budget performance against agreed targets
• Influence and encourage collaboration, knowledge sharing and best practice across site(s)
• Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business
• Deliver all the required outputs against the agreed KPIs whilst striving to improve performance beyond the baseline target
• Identify cost reduction opportunities resulting from improved / changed maintenance techniques
• Manage/assist in recruitment procedures to ensure legislation and processes are adhered to in order to identify suitable candidates with key skills and attributes
• Assist in the duties/responsibilities of the Operations Manager in any absence
• To perform any other reasonable duties required by the Operations Manager and/or Account Director

Person Specification

Who you'll be:

• Technical Certificate or Diploma
• IOSHH or NEBOSH Qualified
• Experience of Producing & Reviewing RAMS
• Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience
• Experience of using Word, Excel, CMMS and Helpdesk Packages
• An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy
• Communication skills – a good use of oral and written skills to communicate, in detail, accurately
• Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
• Ability to plan and organise in a timely manner, prioritising workloads effectively
• Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
• Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability
• Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.