Senior Credit Controller

Restore plc; Wolverhampton; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Life assurance

Annual leave 20-25 days + BH

Contributory pension

Share save scheme

Volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

Restore plc in Wolverhampton is seeking a Senior Credit Controller to manage overdue payments, resolve customer queries, and maintain accurate accounts. The role supports the company’s financial structure with timely reporting and risk assessment.

You will handle debt ageing, perform cash flow forecasting, and work with senior stakeholders, Credit Hound notes, and Credit Safe risk checks. Hybrid pattern, 37.5 hours, £28,000-£33,000 DOE and benefits.

Qualifications

• : Essential credit control experience in B2B environments.
• : Able to communicate effectively with clients and resolve issues.
• : Experience with ERP systems like Business Central or Sage 200 is advantageous.

Responsibilities

• Maintain individual debtor ledgers and chase overdue debts.
• Resolve customer queries and provide copy invoices/ statements.
• Prepare cash flow forecasts and assist with monthly reporting.
• Escalate overdue debt to management as needed.
• Collaborate with internal sales/invoicing teams.

Skills

Credit control duties

Client communication

Credit risk analysis

Cash flow forecasting

Public sector debt discipline

use of Credit Hound

using Credit Safe

Ability to work with stakeholders

Meeting 40-day debtor days

Tools

Business Central

Sage 200

Job description

About The Role

Role: Senior Credit Controller

Location: Wolverhampton - WV14 0UJ

Contract Type: Permenant

Hours: 37.5 Hours - Flexible (Hybrid)

Salary: £28,000 - £33,000 DOE

Are you looking for a great opportunity to use your problem-solving skills and work in a fast-paced environment? We are hiring a Credit Controller to join our team!

This role is crucial to supporting our company's financial structure and ongoing growth. We need someone who is professional yet approachable, with the confidence to handle senior stakeholders and the drive to succeed in this role.

The candidate will handle overdue payments, resolve customer queries, ensure accurate accounts, and prepare reports. They will also ensure all aged debt across customers is dealt with in a timely manner, report potential bad debts, and follow company procedures. Confidence and professionalism are essential.

Responsibilities

• Maintaining individual debtor’s ledger
• Working closely with customers to resolve purchase order/portal difficulties arranging meetings as required
• Chasing outstanding debtors by telephone, email, and letters.
• Adding all notes to customer accounts on Credit Hound
• Provide copy Invoices and statements as required
• Working closely with internal sales/invoicing teams
• Resolving customer account queries
• Daily, weekly meetings with internal teams
• Administering credit card payments as required
• Credit risk analysis and credit checks via Credit Safe
• Completing monthly comprehensive cash flow forecasts analysis for Digital
• Escalating to management all overdue debt if not paid within the agreed payment terms continually

What we are looking for

• Background in conducting credit control duties in a B2B environment (Essential)
• Ability to communicate with clients effectively, and resolve any issues (Essential)
• Experience of working with systems such as Business Central and Sage 200 would be an advantage but not essential
• Able to show business and commercial intelligence when working with clients
• Responsible for chasing all public sector debt(Essential)
• To reduce aged debt to 4% or less for all invoices outstanding between 90 and 120 days(Essential)
• To provide and achieve monthly cash flow forecasting(Essential)
• To maintain a strict 40-day debtor days (or Days Sales Outstanding)

About Us

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20-25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

We are committed to a fair, transparent, and inclusive recruitment process. We do not use AI to screen, score, or reject CVs. Every application is reviewed by a member of our recruitment team, ensuring candidates are assessed on their skills, experience, and potential.