Assistant Costa Store Manager

Hilton; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a renowned hospitality leader as an Assistant Costa Store Manager, where you'll oversee Food and Beverage operations and ensure exceptional service. This maternity cover role offers a supportive environment with opportunities for growth and development. Enjoy a range of rewards including free meals, discounted travel, and a generous holiday entitlement. Be part of a team that creates unforgettable experiences for guests while fostering a culture of inclusivity and positivity. If you're passionate about hospitality and have a warm personality, this is the perfect opportunity for you.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Opportunities for career growth

Team Member Travel Program

High street discounts

Holiday entitlement of 28 days

Discounted dental and health cover

Guest Experience Day

Qualifications

• Experience in a supervisory role in customer service.
• Strong leadership and communication skills.

Responsibilities

• Oversee all Food and Beverage operations to ensure high standards.
• Maintain effective service and monitor compliance with regulations.

Skills

Customer service experience

Leadership skills

Interpersonal skills

Communication skills

Ability to respond to guest needs

Job description

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! Our culture is built on inclusiveness, positivity, and a passion for hospitality. We provide excellent training, resources, and support to help you develop and grow within our team.

Please note that this is a maternity cover role, ending on 21/12/2025.

A World of Rewards

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Opportunities for career growth and personal development
• Participate in our Corporate Responsibility programmes – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing up to 33 days
• Discounted dental and health cover
• Guest Experience Day: after successfully passing probation
• Modern and inclusive team member areas

An Assistant Costa Store Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting, and Kitchens to ensure high standards of quality and service.

Responsibilities include maintaining effective service, ensuring standards are met and monitored, setting up outlets according to standards, complying with licensing and safety regulations, demonstrating beverage knowledge, ensuring staff presentation standards, evaluating team performance, managing staffing and administration, stock control, and achieving revenue targets.

What Are We Looking For?

• Customer service experience in supervisory or higher capacity
• Warm personality, attentive, and well-presented
• Ability to respond to demanding guest needs
• Excellent leadership, interpersonal, and communication skills
• Accountable and resilient

Every Job Makes the Stay. At Hilton, we believe that behind every unforgettable guest experience is an extraordinary team member. Join us and be part of creating magic for our guests.

Find out more about our brands and hotels at Hilton Brands | Global Hospitality Company