Assistant Costa Store Manager

Job Description - Assistant Costa Store Manager (HOT0BJ29)

Job Number:

HOT0BJ29

Work Location

Hilton London Olympia Hotel, 380 Kensington High Street, London W14 8NL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or hotels are the same, but our spirit and passion for hospitality always bring our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

Please note: This is a maternity cover position, ending on 21/12/2025.

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Opportunities to grow your career
• Personal development programmes to support your career progression
• Participate in our Corporate Responsibility programmes - https://cr.hilton.com
• Team Member Travel Program: discounted hotel stays and 50% off Food and Beverages (subject to outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing up to 33 days
• Discounted dental and health coverage
• Guest Experience Day after passing probation
• Modern and inclusive team member areas

An Assistant Costa Store Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting, and Kitchens, ensuring high standards of quality and service.

Maintain effective service with an emphasis on high quality, efficiency, and adherence to Costa Brand Standards.

Ensure guest service standards are set, implemented, and monitored, with continuous evaluation via Costa NPS and Costa Check.

Prepare the outlet according to predetermined operational standards.

Comply with licensing regulations, health & safety, HACCP, and Costa Brand requirements, providing staff training as needed.

Demonstrate comprehensive knowledge of all beverages served, including preparation, presentation, and staff training to ensure this knowledge is applied.

Ensure all team members are impeccably presented and adhere to uniform standards.

Assist the F&B Manager in evaluating team performance to maintain high service standards.

Support performance appraisals and provide timely feedback.

Manage staff shortages and report absences according to company procedures.

Ensure delegation structures are in place and shared among the senior team.

Complete administrative tasks related to staff management.

Work with the F&B Manager to ensure stock takes are completed timely and food & beverage costs are controlled.

Strive to meet or exceed monthly revenue targets.

What are we looking for?

• Customer service experience in supervisory or higher roles
• A warm, attentive, and smartly presented personality
• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal, and communication skills
• Accountability and resilience

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only part of the story. We recognize the importance of every role in creating unforgettable guest experiences. That’s why at Hilton, Every Job Makes the Stay.